Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
As a Branch Operations Specialist at Grainger, my primary responsibility is to ensure the efficient and effective functioning of branch operations. I handle a wide range of tasks that contribute to the overall success of the branch, including inventory management, customer service, order fulfillment, and administrative support. Over the course of my tenure, I have achieved several significant accomplishments:
• Conducted regular cycle counts and reconciliations, ensuring optimal inventory levels and minimizing stockouts.
• Developed a process for identifying and addressing obsolete or slow-moving inventory items, resulting in a reduction in dead stock by 20%.
• Trained and mentored new customer service representatives, ensuring a consistently high level of service and product knowledge.
• Streamlined administrative processes, including filing, record-keeping, and documentation, improving overall efficiency by 15%.
Studied project planning, coordination, statistics, and business accounting Texas Tech, GPA: 3.25, Marching band, Concerto band, Steel Pan