Aaron Ponce
Oceanside,CA
Summary
Driven by a proven track record of surpassing sales goals and enhancing customer retention, I leveraged route management and team support skills at Primo Water to significantly boost revenues. My experience at Vista Hill showcases my ability to foster client satisfaction through empathetic engagement. Excelling in both collaborative and independent settings, I consistently exceed targets through strategic planning and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Primo Water
12.2019 - 04.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Juvenile Recovery Specialist
Vista Hill
08.2014 - 12.2018
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Created and ran support meetings for the family, in two different locations.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Worked closely with Juvenile Probation Officers, to fulfill their sobriety.
- Tracked client participation in treatment services to identify attendance issues.
- Documented case management activity for accurate, reliable records.
- Planned appropriate treatment and discharge schedules to maximize success.
Education
Bachelor of Arts - Criminal Justice
Cal State of San Marcos
San Marcos, CA05.2014
Bachelor of Arts - Sociology
Cal State of San Marcos
San Marcos, CA03.2014
Skills
- Sales Goals
- Stock Rotation
- Customer Retention
- Team Support
- Route Management
Accomplishments
- Student of the Year (2009)
- Supervised team of 10 staff members.
- Salesmen of the year (Payless 2010)
- Driver of the year two years in a roll (2019-2020)
Certification
- Commerical License
Timeline
Route Sales Representative
Primo Water
12.2019 - 04.2024
Juvenile Recovery Specialist
Vista Hill
08.2014 - 12.2018
Bachelor of Arts - Criminal Justice
Cal State of San Marcos
Bachelor of Arts - Sociology
Cal State of San Marcos