Highly driven General Manager/Acting successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care.
Overview
19
19
years of professional experience
Work History
General Manager - Acting
Denny's Restaurant
Yuma , AZ
11.2023 - Current
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Restaurant Manager
Denny's Restaurant
Yuma, AZ
06.2016 - 11.2023
Supervised and trained staff in customer service, food handling, and safety protocols.
Ensured compliance with all food safety regulations and sanitation standards.
Developed strategies for improved operational efficiency and customer satisfaction.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Cook
Denny's Restaurant
Yuma, AZ
11.2013 - 06.2016
Adhered to food safety standards when storing and preparing foods.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Casino Cage Manager
Showboat Casino Hotel
Atlantic City, NJ
01.2006 - 09.2013
Managed all operations of the Casino Cage
Ensure proper staffing, customer satisfaction, and accurate accounting
Overseeing cage supervisors and cashiers
Education
Bachelor of Science - Business Administration
Stockton University
Absecon, NJ
08-2003
Skills
Staff Supervision
Expense Control
Sales
Top talent recruiting, hiring, and retention
Labor Cost Controls
Problem Resolution
Inventory Control
Profit and loss accountability
Timeline
General Manager - Acting
Denny's Restaurant
11.2023 - Current
Restaurant Manager
Denny's Restaurant
06.2016 - 11.2023
Cook
Denny's Restaurant
11.2013 - 06.2016
Casino Cage Manager
Showboat Casino Hotel
01.2006 - 09.2013
Bachelor of Science - Business Administration
Stockton University
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