Helpscout
Hi, I’m
Aaron Prater
Customer Experience & Operations Specialist
Los Angeles,CA
Summary
My work experiences have made me a better leader that is a great team builder who is responsible and can handle any task that needs to be learned or accomplished everything that I have done and will do at every company I have worked for.
Overview
14
years of professional experience
Work History
Mova Globes
Customer Experience & Operations Specialist
11.2020 - Current
Job overview
- Manage and oversee MOVA’s returns, replacements, and exchanges sub-departments to ensure timely and customer-focused resolutions
- Train and onboard new customer support staff, focusing on phone, email, and live chat etiquette, website navigation, and daily operational procedures
- Serve as the primary liaison between MOVA and HelpScout, troubleshooting issues and streamlining communication tools
- Assist in the creation of marketing content for Instagram and TikTok, contributing to brand visibility and engagement
- Attend and represent MOVA at wholesale trade shows, marketing events, and merchandising events related to licensing partnerships
- Actively expanding knowledge of the wholesale business model to support cross-functional growth within the company
Oura
Operations&Technical Customer Support Specialist
04.2020 - 12.2020
Job overview
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Processed over 1500 support requests received over 6 month period for technical assistance on wide range of issues related to Product Setup, Warranty escalations, and Battery troubleshooting .
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Investigate, troubleshoot, and diagnose to resolve hardware and software technical issues
- Develop strategies for translating complex technical details/instructions to each customers level to ensure a solution
- Provide feedback communication channel with product team identifying and reporting trends in key difficulties that users are experiencing
- Analyze and interpret user data trends and compare with user feedback to identify user errors and product malfunctions and create actionable solutions
United States Navy
Culinary Specialist Second Class
03.2011 - 03.2015
Job overview
- Managed 14 line cooks sucessfully for 3 1/2 years
- Fed up to 400+ customers per day
- Cosistently upheld health code standards
- Ordered and stocked inventory for for 3 years
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
ESCO LTD
Warehouse Worker
12.2010 - 01.2011
Job overview
- Used item numbers to properly stock warehouse.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Education
Academy of Art University San Francisco, CA
Bachelor of Arts from Acting
05.2020
Skills
- Organized
- Fast learner
- Costumer service
- Always willing to learn
- Packaging
- Sorting
- Product ordering
- Budgets
- Work well with others
- Team leader
- Scheduling
- Flexible
- Technical Support
- Safe handling procedures
- Menu planning
Accomplishments
I’m proud of my time serving in the U.S. Navy, where I was given leadership responsibilities at a young age as a Culinary Specialist. I managed a team, oversaw food logistics for hundreds of service members each day, and learned how to lead under pressure with discipline, adaptability, and a strong work ethic. After my service, I earned my Bachelor of Fine Arts degree from the Academy of Art University. This allowed me to grow creatively while staying focused and committed to completing a rigorous program. Both experiences shaped who I am today. I am driven, dependable, and ready to take on any challenge.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Zendesk
Magento
Netsuite
Microsoft Office
Languages
English
Native or Bilingual
Timeline
Customer Experience & Operations Specialist
Mova Globes
11.2020 - Current
Operations&Technical Customer Support Specialist
Oura
04.2020 - 12.2020
Culinary Specialist Second Class
United States Navy
03.2011 - 03.2015
Warehouse Worker
ESCO LTD
12.2010 - 01.2011
Academy of Art University
Bachelor of Arts from Acting
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