Proven leader with extensive experience at Olivers Fiberglass Products, adept in operations management and fostering team collaboration. Excelled in enhancing productivity and employee development, achieving significant process improvements. Skilled in strategic planning and conflict resolution, I drive results and cultivate high-performing teams, ensuring operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Plastics Manager
Olivers Fiberglass Products
02.2022 - 08.2024
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.
Launched quality assurance practices for each phase of development
CNC Operator
Olivers Fiberglass Products
08.2021 - 02.2022
Maintained tight tolerances with design specifications.
Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
Enhanced workplace safety by following all company protocols and guidelines during daily operations.
Maintained accurate records of all completed jobs, tracking progress throughout the production cycle to ensure timely delivery to customers.
Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly.
Optimized material usage through careful planning, reducing waste and lowering overall production costs.
Properly loaded and unloaded materials in and out of machines.
Adhered to strict quality control standards by using precision measuring tools such as micrometers or calipers during the inspection process of finished products.
Assisted in training new CNC operators, sharing best practices and offering guidance as needed.
Coordinated with team members to ensure smooth workflow, sharing knowledge and expertise to optimize overall production performance.
Reduced lead times for projects by implementing efficient scheduling techniques, ensuring timely delivery of high-quality parts to clients.
Moved finished work to correct staging area for disposition.
Performed accurate Type tool changes and offsets.
Completed projects on time by efficiently managing workload and prioritizing tasks according to deadlines.
Adhered to high level of safety by following company rules and regulations to prevent injuries.
Contributed to continuous improvement initiatives by suggesting process enhancements and implementing new techniques in CNC operation.
Supported engineering teams with prototype development, providing feedback on manufacturability and making necessary adjustments to improve part quality.
Improved production efficiency by adjusting and maintaining CNC machinery for optimal performance.
Maximized equipment lifespan through diligent upkeep and preventative maintenance measures resulting in fewer breakdowns.
Learned and followed safety procedures to keep machines operated safely and prevent accidents.
Monitored machines during operation to make adjustments when necessary and produce quality parts.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Inspected finished parts by checking for defects to meet quality standards.
Input instructions to program CNC machines to control machine movement and produce parts to specification.
Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
Supported quality control and inspection processes to promote production of quality products.
Trained and coached new team members on proper machine set-up procedures.
Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
Inspected parts to meet customer specifications and quality standards.
Ran multiple CNC machines simultaneously to increase production capacity.
Completed manual adjustments and tooling changes in absence of automatic programming.
Performed periodic maintenance and repairs on CNC machines.
Utilized calipers and other measuring tools to increase accuracy of parts.
Adjusted machine settings to achieve desired results and meet customer specifications.
Warranty
Olivers Fiberglass Products
07.2019 - 08.2021
Received recognition for exceptional customer service, consistently meeting or exceeding performance metrics related to claim processing timelines and accuracy.
Managed high-volume caseloads, maintaining accuracy and promptness in warranty claim processing.
Expedited claim resolution for customers by effectively prioritizing urgent cases and providing timely updates.
Ensured compliance with manufacturer guidelines when processing warranty claims, adhering to strict timelines for submission deadlines.
Analyzed trends in warranty claims data to identify potential product quality issues, providing valuable insights for continuous improvement initiatives.
Increased customer satisfaction by promptly addressing inquiries related to warranty coverage and claim status updates.
Supported other departments as needed during peak periods or special projects, demonstrating adaptability within the organization''s evolving demands.
Enhanced warranty claim processing efficiency by streamlining workflow and optimizing data entry procedures.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Increased efficiency and team productivity by promoting operational best practices.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Lead Thermoforming Operator
Olivers Fiberglass Products
03.2013 - 07.2019
Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Increased overall product quality through meticulous attention to detail during operation processes.
Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Conducted preventative maintenance on equipment to reduce repair costs.
Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
Streamlined setup process for new production lines, accelerating transition between product batches.
Played key role in process optimization project, resulting in more efficient production line layout.
Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
Reduced waste and increased recycling, contributing to more sustainable production practices.
Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
Conducted comprehensive training for new operators, enhancing team skills and performance.
Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
Contributed to product innovation by providing feedback on machine capabilities and limitations during design phase.
Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.
Improved product quality with meticulous attention to detail during inspection and sorting processes.
Enhanced team morale and productivity by organizing regular team-building activities.
Maintained organized work area by cleaning and removing hazards.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Made sure that products were produced on time and are of good quality.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Met production targets and tight deadlines by collaborating closely with team members.
Inspected products and machines to maintain quality and efficiency.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Collaborated with other departments to optimize production workflows.
Performed general equipment maintenance and repair to minimize downtime.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Assembled products according to changing daily work orders and specific customer needs.
Examined incoming materials and compared to documentation for accuracy and quality.
Reviewed production schedules and streamlined processes.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
GED -
Lewis County High School
Hohenwald, TN
2012
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Strategic Planning
Operations Management
Project Management
Cross-Functional Teamwork
Performance Management
Schedule Preparation
Workforce Management
Performance Evaluations
Product Management
Key Performance Indicators
Teamwork and Collaboration
Decision-Making
Effective Communication
Problem Resolution
Positive Attitude
Adaptability and Flexibility
Attention to Detail
Multitasking
Problem-Solving
Multitasking Abilities
Organizational Skills
Work Planning and Prioritization
Managing Operations and Efficiency
Training and Development
Task Delegation
Staff Training
Employee Coaching and Mentoring
Goal Setting
Relationship Building
Good Judgment
Process Improvement
Active Listening
Interpersonal Relations
Employee Development
Problem-solving aptitude
Performance Tracking and Evaluation
Self Motivation
Conflict Resolution
Reliability
Adaptability
Team building
Problem-solving abilities
Task Prioritization
Team Collaboration
Interpersonal Communication
Timeline
Plastics Manager
Olivers Fiberglass Products
02.2022 - 08.2024
CNC Operator
Olivers Fiberglass Products
08.2021 - 02.2022
Warranty
Olivers Fiberglass Products
07.2019 - 08.2021
Lead Thermoforming Operator
Olivers Fiberglass Products
03.2013 - 07.2019
GED -
Lewis County High School
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