CRM (Salesforce, ZenDesk)

• Managing Regional West Enterprise account management team. Largest Regional pod with $1B+ GB Run Rate
• Implemented a scaled enterprise partner management solution and team where GB and DG grew 14% and 195% respectively in first year
• 106% quota attainment last 9 Qs (KPIs -> Location Launches, Marketing investment, Active locations, Churn mitigation)
• Converting, cultivating, and retaining key high value enterprise and exclusive partnerships as leadership POC representing Uber Eats & Postmates
• Awarded Top Manager, Account Management 2019
• Managed and Scaled -> 3 AM teams (31 employees). 200% team growth in 2 years. Installed coordinators and associates
• Record Revenue growth in 2020
• Ensured legal / policy compliance as it relates to merchant partners (Data Transfer, PII, Fee Caps, legal inquiries)
• Managed a team of up to 14 SMB and mid-market account managers plus 2 marketing professionals
• Interviewed / Hired / Scaled. Managed the build out + rollout of a 3 week AM training and onboarding program
• Forecasted revenue quarterly and navigated towards operational stability metrics. Emphasis on unit economics
• Ensured standard operating procedures were accurate and up to date
• Partnered with project managers and product teams on bugs and features for the merchant based app
• Cultivated successful partnerships between Postmates and Partners with business reviews, recurring touch points, growth strategy
• Project managed technology and API integrations
• Provided data driven guidance on marketing and promotional strategies
• Obtained, organized, and analyzed merchant performance data
• K-12 SaaS sales and operational contact with annual sales quota of $1M+
• Guided educational leaders from vision to sale to successful implementation
• Led sales presentations both in person and via online webinars including software demonstrations for sales expansion and service inquiries
• Oversaw all areas of sales and production including management of employees for online trade show and graphics retailer, yearly revenues $2M+
• Created custom signs and marketing displays by identifying customer need, guiding B2B customer through sales process, and ultimately producing and sourcing large format graphics and accessories
• Negotiated terms and pricing with vendors, selected new products, and audited incoming vendor shipments and invoices
Talent Development
CRM (Salesforce, ZenDesk)
Project Management (JIRA, Asana)
HR (Bamboo, Small Improvements, Greenhouse, Workday)
Virtual Meetings (BlueJeans, GoToMeeting, WebEx, Hangouts, Zoom)
Document Management (Hellosign, Docusign)
Spreadsheets (Google Sheets, Excel)