Hi, I’m
Aaron Rainey
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self motivated and willing to go above and beyond to achieve the best results.
Overview
9
years of professional experience
Work History
Lowes Home Improvment
Receiver/Overnight Stocker
02.2023 - Current
Job overview
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Stocked designated items on shelves, end caps and displays.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
Conduent
Customer Service Representative
11.2020 - 01.2023
Job overview
- Spoke with and managed customers with COBRA coverage.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
TE Connectivity
Machine Operator
08.2019 - 11.2020
Job overview
- Operates stamping press assigned by Group Leader
- Checks finished parts and inspects for quality
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
- Quickly shut down equipment in emergency situations following protocols.
- Insures correct material, paper, and scrap matches documentation for order
- Documents any incidents or actions taken while running the machine
- Keeps work station clean and orderly at all times for safety and aesthetics
- Offline Assembly
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
HAECO Cabin Solutions
Assembler
02.2019 - 08.2019
Job overview
- Creates labels for parts and ensures parts are built correctly and part marked correctly
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Participated in projects requiring assembly of large and small components.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Carried out preventative maintenance, keeping tools and machinery functional.
Diebold Nixdorf
Assembler
10.2018 - 02.2019
Job overview
- Assembled ATM machines based on production numbers
- Made repairs and corrections to ATMs when needed
- Packed ATMs for shipping.
- Collaborated with team members to improve production processes and maintain quality standards.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Tested finished products to perform quality assurance and identify discrepancies.
- Aligned materials and merged parts to construct complex units.
Bonset America
Packing and Shipping Clerk
03.2018 - 10.2018
Job overview
- We produce heat shrinkable plastic for various companies and it is my duty to operate machinery to roll the correct size and amount of plastic for our customers
- Also making sure they are packaged and labeled correctly as well to insure correct storage and delivery.
XPO Logistics
Line Coordinator
11.2016 - 03.2018
Job overview
- Manage line of assemblers to produce product at an efficient rate
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Communicated with line workers and team leads to achieve quality and production goals.
- Place assemblers in best position for them to succeed at their job
- Accurately record amount of product produced and/or discarded
- Ensures each order is correctly assembled and packaged for our customer
- Operates and manages multiple machines to increase productivity of the assembly line
- Manages assembler relations.
- Coordinated, planned and delegated daily work activities to staff.
- Monitored, recorded and tracked production progress to meet aggressive production quotas.
- Worked with management in coordinating and planning line activities.
- Examined completed work to identify quality issues.
- Coordinated employee schedules to accommodate unscheduled absences and planned vacations.
- Coached employees through day-to-day work and complex problems.
Bojangles
Cashier
05.2014 - 02.2023
Job overview
- Made sure store operations worked smoothly in fast paced environment
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions and resolved customer complaints
- Take orders and money, package food accurately, and serve customers
- Provides leadership and information to Co-Workers
- Trained new employees at multiple positions
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
East Carolina UniversityGreenville, NC
Bachelor of Arts from Psychology
05.2015
East Carolina UniversityGreenville, NC
Bachelor of Arts from Philosophy
05.2015
Northern High SchoolDurham, NC
High School Diploma
06.2011
Skills
- Forklift Operator (Stand Up or Sit Down)
- Trained in Point-of-Sale Systems
- Stocking and Replenishing
- Microsoft Windows
- Judgment and Decision-Making
- Shipment Procedures
- Assemble Products
- Technical Documentation Reading
- Investigate Claims
- Customer Relationship Management
Timeline
Receiver/Overnight Stocker
Lowes Home Improvment
02.2023 - Current
Customer Service Representative
Conduent
11.2020 - 01.2023
Machine Operator
TE Connectivity
08.2019 - 11.2020
Assembler
HAECO Cabin Solutions
02.2019 - 08.2019
Assembler
Diebold Nixdorf
10.2018 - 02.2019
Packing and Shipping Clerk
Bonset America
03.2018 - 10.2018
Line Coordinator
XPO Logistics
11.2016 - 03.2018
Cashier
Bojangles
05.2014 - 02.2023
East Carolina University
Bachelor of Arts from Psychology
East Carolina University
Bachelor of Arts from Philosophy
Northern High School
High School Diploma