Aaron Ramirez
Manteca,CA
Summary
Enthusiastic and creative individual with dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Landsea Homes
03.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Carpenter
CBC Framing Inc.
03.2016 - 03.2022
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Measured, drilled and sawed materials to perform successful home improvements.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Ensured proper installation of structural elements such as beams, headers, and floor systems following blueprints and specifications.
Retail Sales Associate
Living Spaces
09.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Science - Construction Management
Diablo Valley College
Pleasant Hill, CA05.2023
High School Diploma -
Manteca High School
Manteca, CA05.2015
Skills
- Customer Service
- Problem Resolution
- Blueprint Interpretation
- Structural knowledge
- Customer Relationship Management
- Appointment Scheduling
- Issue and Complaint Resolution
Certification
- Construction Management
- Osha 10
- Heat and Illness prevention
- CPR & First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Landsea Homes
03.2022 - 05.2024
Retail Sales Associate
Living Spaces
09.2021 - 01.2022
Carpenter
CBC Framing Inc.
03.2016 - 03.2022
Associate of Science - Construction Management
Diablo Valley College
High School Diploma -
Manteca High School
- Construction Management
- Osha 10
- Heat and Illness prevention
- CPR & First Aid Certification
Similar Profiles
Bradley WightmanBradley Wightman
Vice President of Field Operations at Landsea HomesVice President of Field Operations at Landsea Homes
Yahya KhalfaniYahya Khalfani
Project Coordinator at Landsea HomesProject Coordinator at Landsea Homes
Madison VavrockMadison Vavrock
Corporate Marketing Assistant at Landsea HomesCorporate Marketing Assistant at Landsea Homes