Alexis Martinez
Orlando
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Internal Medicine and Cardiology
10.2025 - Current
- Maintained electronic health records with attention to detail and compliance.
- Assisted patients with inquiries, providing exceptional customer service.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Front Desk Receptionist
The Woman's Center
06.2025 - 10.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and events to optimize facility usage.
- Maintained accurate records of visitor logs and handled confidential information securely.
- Responded to inquiries via phone and email, providing exceptional customer service and support.
Sales Associate
TJX Marshalls
05.2024 - 06.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- My attention to detail, company policies, and commitment to customer satisfaction led to my promotion to trainer of all new associations.
Accountant
A&S Cleaning Service
01.2022 - 02.2024
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Processed vendor invoices efficiently, maintaining organized records for timely payments.
- Used advanced software to prepare documents, reports, and presentations.
Education
High School Diploma -
Main Street High School.
Kissimmee, FL05-2025
Skills
- Problem solving
- Processing claims
- Microsoft Office
- Detail-Oriented
- Multi-Tasking Skills
- Customer Relationship Management
- Telephone etiquette
- Listening Skills
- 50 WPM Typing Speed
- Time management
Timeline
Medical Receptionist
Internal Medicine and Cardiology
10.2025 - Current
Front Desk Receptionist
The Woman's Center
06.2025 - 10.2025
Sales Associate
TJX Marshalls
05.2024 - 06.2025
Accountant
A&S Cleaning Service
01.2022 - 02.2024
High School Diploma -
Main Street High School.