Aaron Ray
Fort Smith,AR
Summary
Seasoned Lead Night Auditor with comprehensive background in financial auditing, data analysis and management. Skilled at streamlining operations and improving efficiency while overseeing night audit tasks, including reconciling accounts and preparing reports. Proven ability to manage cross-functional teams, troubleshoot discrepancies and deliver high-level customer service. Previous roles have highlighted strong leadership skills and proactive approach to problem-solving that drives continuous improvement in audit performance.
Overview
13
13
years of professional experience
Work History
Lead Night Auditor
HIE Fort Smith
Fort Smith, Arkansas
05.2021 - Current
- Prepared reports for accounts receivable department and invoices for direct bill customers.
- Developed relationships with local businesses for referral partnerships.
- Trained staff on effective customer engagement techniques.
- Compiled month-and-year-to-date spreadsheet reports for management, and corporate staff.
- Accepted credit payments for services, and assisted with other daily operations.
- 1 inspection.
- Resolved guest inquiries and concerns promptly during night shifts.
- Implemented process improvements for nightly revenue reconciliation tasks.
Asst. General Manager
Hilton Garden Inn Conway
Conway, USA
02.2018 - 09.2019
- Prepared banking deposits for hotel and restaurant daily.
- Attended to personnel issues (Payroll, Insurance, Training Logs, and Disciplinary.)
- Prepared reports for Accounts Payable, Accounts Receivable, and Corporate offices.
- On a bi-weekly basis, inventoried and maintained pantry and office supplies.
- Interviewed and hired as needed.
- Covered in all departments as needed.
- Replied to reviews on social media daily.
- 2 inspections.
Night Auditor
Hampton Inn Rivermarket
Little Rock, USA
02.2017 - 02.2018
- Prepared nightly reports for accounts receivable department and invoices for direct bill customers.
- Compiled month-and-year-to-date spreadsheet reports for management, security, and corporate staff.
- Accepted cash & credit payments for services, and assisted with other daily operations.
- 1 inspection.
Sales Manager
Holiday Inn Express
North Little Rock, USA
02.2014 - 02.2017
- Prepared contracts and group blocks for incoming groups/events.
- Conducted outside sales calls and promotions while maintaining production reports for management.
- Actively participated in revenue calls.
- Began as Night Audit, often covered in other departments (Maint, Front Desk, Housekeeping) as needed.
- 3 inspections.
Acting General Manager
Holiday Inn Express
Maumelle, USA
10.2012 - 01.2014
- Prepared banking deposits.
- Attended to personnel issues (both Payroll and Disciplinary.)
- Prepared reports for Accounts Payable, Accounts Receivable, and Corporate offices.
- Maintained airport shuttle & pantry.
- Involved in every department of hotel.
- 1 inspection.
Education
Southern Arkansas University
Magnolia, AR01.1998
Arkansas State University
Jonesboro, AR01.1996
Skills
- Typing speed 120-145 wpm
- 8000 numeric keystrokes per minute
- Proficient with hospitality software
- Opera
- OnQ
- M3 Accounting
- Proto-Base
- Mitel/Onity systems
- HotelServicePro
- PurpleCloud
- NetChex
- HotelEffectiveness
- MS Word
- Excel
- Adobe Acrobat
- Photoshop
- ImageReady
- Image Depot
- Outlook
- HTML code
- Accounts Payable
- Accounts Receivable
- Bank item processing
- Check encoding
- Reservations
- Scheduling
- HIPAA procedures
- ADA procedures
- Travel rewards programs
- Knowledge of Arkansas state attractions
- Knowledge of folklore
- Knowledge of event schedules
- CPR certified
- Customer Service skills
- Event Planning
Skills And Awards
Key 120-145 wpm and approximately 8000 numeric keystrokes per minute, Proficient with most hospitality software for Microsoft Windows, including Opera, OnQ, M3 Accounting, Proto-Base, Mitel/Onity systems, HotelServicePro, PurpleCloud, NetChex, HotelEffectiveness, MSWord, Excel, Adobe Acrobat/Photoshop, ImageReady/Image Depot, Outlook and HTML code., Experience in Accounts Payable/Receivable as well as bank item processing, check encoding, & reservations/scheduling., Special training in HIPPA/ADA procedures., Familiarity with many travel rewards programs., Keen knowledge of Arkansas state attractions, folklore, & event schedules., CPR certified., Most Professional CSR, NMHCRX, 2004, Employee of the Month, Central Flying Service, 2008, 2, Chairman of the Event Planning committee, QualChoice, 2005, Oversaw several 10pt increases in key SALT/Medallia reporting metrics, HGI Conway, 2018-2019
References
References available upon request.
Timeline
Lead Night Auditor
HIE Fort Smith
05.2021 - Current
Asst. General Manager
Hilton Garden Inn Conway
02.2018 - 09.2019
Night Auditor
Hampton Inn Rivermarket
02.2017 - 02.2018
Sales Manager
Holiday Inn Express
02.2014 - 02.2017
Acting General Manager
Holiday Inn Express
10.2012 - 01.2014
Southern Arkansas University
Arkansas State University
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