Aaron Raymond
Westminster,MD
Summary
Dynamic leader with a proven track record at Papa Johns, enhancing operational efficiency and driving business growth. Expert in workflow planning and team leadership, I excel in strategic planning and staff development. Achieved significant performance improvements by mentoring teams and leveraging market insights. Skilled in project management and customer relationship management, I consistently exceed goals through innovative strategies and effective problem resolution. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
General Manager
Papa Johns
01.2016 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Handyman Helper
Kevins Handyman Services Llc
01.2016 - 01.2020
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Removed and repaired carpet and wood flooring.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Cleaned and lubricated components to maintain optimal performance.
- Set up ladders and other access equipment.
- Painted walls, ceilings and other surfaces.
- Answered customer questions and helped resolve various concerns.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Trained customers on how to use, configure and maintain installed equipment.
- Cleared work sites of hazardous items.
- Maintained tools and equipment in good working condition.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
Contractor's Assistant
P.a Martin's and Sons
08.2013 - 11.2016
- Ordered and purchased building materials for site construction.
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Used my own tool belt and my own tools to shape and cut materials to specified measurements.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Mixed mortar and concrete.
- Smoothed and sanded surfaces to remove ridges, caulking and glue, using my and company tools.
- Tested construction equipment to verify working condition.
- Removed debris and waste from job sites.
- Assisted with plastering, tiling and carpentry.
- Painted walls, ceilings and other surfaces.
- Maintained tools and equipment in good working condition.
- Followed instructions from construction project managers and supervisors.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Performed roofing installations.
- Operated heavy machinery on construction sites.
- Assisted in construction of commercial and residential buildings.
- Followed safety protocols on job sites.
- Dismantled constructing scaffolding, bracing and other temporary structures for construction sites.
- Dug trenches and backfill holes to prepare for construction site.
- Set up ladders and other access equipment.
- Unloaded and stored construction materials.
- Performed demolition work on existing structures.
- Assisted in laying bricks and blocks.
- Erected scaffolding, frames and formwork.
- Operated variety of power tools and hand tools.
Education
GED -
Home Schooled
Westminster, MD01.2024
Skills
- Workflow Planning
- Project Management
- Schedule Management
- Customer Relationship Management
- Operations Oversight
- Staff Supervision
- Supply Chain Management
- Business Development
- Expense Control
- Advertising and marketing
- Staff Development
- Total Quality Management
- Budget coordination
- Marketing
- Networking abilities
- Staff Management
- Performance Improvement
- Consistently meet goals
- Employee Scheduling
- Verbal and written communication
- Time Management
- Team training and development
- Training and coaching
- Employee Development
- Sales Analysis
- Sales expertise
- Administrative Skills
- Team Leadership
- Organizational Development
- Staff Training
- Deadline-oriented
- Team Oversight
Timeline
General Manager
Papa Johns
01.2016 - Current
Handyman Helper
Kevins Handyman Services Llc
01.2016 - 01.2020
Contractor's Assistant
P.a Martin's and Sons
08.2013 - 11.2016
GED -
Home Schooled