Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Generic

AARON R. BROWN

Davenport,Fl

Summary

Dynamic professional with extensive experience at Cox Automotive, excelling in training and development. Proven ability to foster cross-functional collaboration and implementation. Skilled in Salesforce and adept at problem-solving, I have successfully led client training initiatives, enhancing customer satisfaction. I have been looked upon to help lead the Retail Domain side of DMS+, as we have successfully launched our first dealership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Client Trainer

Cox Automotive
05.2018 - Current
  • Currently, the DMS+ Tiger Team is helping to develop and implement DMS+.
  • I have been called upon for cross-team collaboration with the Product and UX teams in the development of DMS+.
  • I have been looked upon to help lead the Retail side of DMS+ testing and implementation.
  • Developed and implemented customized training programs for clients utilizing various instructional techniques.
  • Conducted needs assessments to determine training requirements for clients.
  • Demonstrated new systems or products to customers through on-site visits or virtual meetings.
  • Collaborated with cross-functional teams such as sales, marketing, engineering, to ensure customer satisfaction.
  • Maintained detailed records of trainee progress throughout all stages of the training program delivery in Rally.

Implementation Specialist/ACT Specialist

Dealertrack/Cox Automotive
01.2014 - 05.2018
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Identified potential risks associated with software implementations and developed strategies for mitigating them.
  • Coordinated installation activities with external providers as needed.

Account Executive, Florida Region

Everycarlisted.com
09.2012 - 12.2013
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.

Education

Business Management

Florida Metropolitan University
Clearwater, Florida

Skills

  • Salesforce and DMS/CRM software
  • Business development and account management
  • Training and development
  • B2B sales strategies
  • Cross-functional collaboration
  • Problem solving

Awards

CUSTOMER SERVICE AGENT OF THE YEAR

Certification

  • VinSolutions and DealerTrack DMS
  • Deal Central
  • DMS+

Timeline

Sr. Client Trainer

Cox Automotive
05.2018 - Current

Implementation Specialist/ACT Specialist

Dealertrack/Cox Automotive
01.2014 - 05.2018

Account Executive, Florida Region

Everycarlisted.com
09.2012 - 12.2013

Business Management

Florida Metropolitan University

Similar Profiles

CREATE PROFILE