Aaron R. Densey
Rosharon,TX
Summary
Accomplished retail manager with over 6+ years of experience in high-volume environments, driving operational excellence and team performance. Expert in enhancing customer service standards, conducting effective employee training, and managing critical store operations, including financial transactions and safety compliance. Recognized for strong leadership skills and the ability to develop teams that consistently exceed sales targets and operational goals.
Overview
13
13
years of professional experience
Work History
Guest Experience Manager
Lululemon
Houston, TX
11.2023 - 01.2025
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented and monitored safety and security protocols, including key management, alarm systems, and emergency response, ensuring compliance with corporate and OSHA standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Client Advocate
Access Coastal Care of Texas
Galveston, TX
09.2022 - 11.2023
- Reporting to the Director of Client Services, the position aids Peer Advocates, Patient Navigators, Case Managers, and Outreach Workers to support engagement in medical care, medication adherence, and viral suppression for all populations
- Intakes will be completed on clients who are newly diagnosed, lost to care, returning to care, clients from TDJC, and Immigration.
- Complete intakes, get intake documents, and place them in Provide Enterprise.
- Link clients to medical care and follow-up, as needed at key points of entry
- Provide access and linkage to HIV care and treatment services such as Outpatient/Ambulatory Health Services, Medical Case Management, and Substance use care to newly diagnosed and out of care clients
- Provide clients with education on the importance of HIV medical care and treatment adherence
- Engage clients in medical care and assist with overcoming treatment barriers
- Help clients to schedule medical appointments and follow up with providers to ensure clients attend appointments
- Accompany clients to medical, mental health, substance abuse treatment or social services appointments to improve attendance
Assistant General Manager
FURLA U.S.A
New York, NY
01.2016 - 09.2022
- Spearheaded operations and staff management in a flagship retail setting, achieving a consistent 25% increase in sales through strategic clienteling and inventory management
- Coordinated with HR and operations teams to streamline onboarding processes and inventory controls, significantly reducing overhead costs and improving client satisfaction
- Assisted in handling sensitive disciplinary actions, maintaining a harmonious and productive work environment, and ensuring high levels of staff accountability and morale
- Boosted store performance by refining staff training, enhancing team efficiency
- Implemented new CRM techniques, elevating customer retention and satisfaction
- Optimized stock levels using advanced analytics, reducing excess inventory by 20%
- Cultivated a supportive team environment that encouraged professional growth and high morale
Visual Merchandising Manager
Tory Burch LLC
San Francisco, CA
02.2012 - 01.2016
- Led visual merchandising and creative production, planning and executing compelling visual displays that increased foot traffic and sales conversion rates
- Managed cross-functional teams and collaborated with international stakeholders to ensure project accuracy and adherence to brand standards
- Developed and conducted training programs for new hires and existing staff, focusing on sales effectiveness, product knowledge, and customer engagement strategies
- Developed a new inventory management system, reducing waste by 15%
- Spearheaded a visual overhaul, boosting store traffic and sales
- Revamped store layouts to optimize consumer engagement and flow
- Increased sales by enhancing visual merchandising strategies and store layouts
- Fostered teamwork to improve project delivery and uphold brand integrity across markets
Education
Bachelor of Science - Fashion Merchandising
Academy of Art University
San Francisco, CA05.2015
Skills
- Leadership and Team Management
- Training and Development
- Financial Oversight and Safe Management
- Customer Service Excellence
- Operational Compliance and Safety Procedures
- Effective Communication and Problem Solving
- Inventory and Loss Prevention Management
- Proficient in Retail Management Systems and TABC Compliance
- Recruitment and hiring
- Operations oversight
- Performance monitoring
- Quality assurance mindset
- Profit and loss management
- Shift scheduling
- Decision-making skill
- Payment processing
- Detail-oriented
Accomplishments
- Consistently exceeded sales goals by an average of 25% annually.
- Drove a 30% improvement in profits through enhanced clienteling strategies.
- Maintained a high NPS average of 98.8%, reflecting superior customer satisfaction.
Additional Information
Certified in TABC compliance, Safety regulations.
Timeline
Guest Experience Manager
Lululemon
11.2023 - 01.2025
Client Advocate
Access Coastal Care of Texas
09.2022 - 11.2023
Assistant General Manager
FURLA U.S.A
01.2016 - 09.2022
Visual Merchandising Manager
Tory Burch LLC
02.2012 - 01.2016
Bachelor of Science - Fashion Merchandising
Academy of Art University