Remote-ready Customer Support & Operations Specialist with 3+ years of experience in high-volume chat, email, and phone environments. Strong background in technical troubleshooting, CRM management, workflow optimization, and team support. Recognized for delivering fast, empathetic solutions, creating efficiency in service processes, and supporting teams through leadership and training. Seeking a remote role in Support, Client Relations, or Operations.
Hi, I’m
Aaron Reed
Client Relations Specialist
Houston,TX
Summary
Overview
5
years of professional experience
Work History
Conduent
RCC Support Specialist (Chat & Talk Agent)
08.2023 - Current
Job overview
- Provide remote customer support through chat and phone, resolving billing, account, and technical issues efficiently.
- Troubleshoot multi-step technical concerns and escalate complex cases as needed.
- Maintain accurate and compliant case records in CRM and ticketing platforms.
- Exceed productivity and quality expectations, consistently ranked for fast response times and customer satisfaction.
- Adapt quickly to workflow changes, updated products, and new remote tools.
Smart Financial Center
Customer Service Supervisor
01.2021 - Current
Job overview
- Supervise front-line service associates and oversee customer operations during large-scale events.
- Train staff on communication standards, conflict resolution, and payment accuracy.
- Manage escalations, resolve complex customer concerns, and ensure smooth guest flow.
- Oversee payment processing, accuracy checks, and high-volume financial transactions.
- Coordinate with management to enhance efficiency and improve customer experience.
Sip Happens Mobile Bartending
Lead Bartender (Mobile Events)
01.2021 - Current
Job overview
- Provide professional bartending services for private, corporate, and large-scale events.
- Communicate with clients to understand event needs, beverage selections, and service expectations.
- Manage event setup, inventory, and service flow in dynamic, high-paced environments.
- Deliver exceptional customer experience while maintaining a high standard of professionalism.
Education
University of St. ThomasHouston, TX
Bachelor of Arts from Psychology
12-2020
University Overview
Skills
- Remote Customer Support (Chat, Email & Phone)
- CRM & Ticketing Tools (Salesforce, Zendesk, Freshdesk, Intercom, NICE, Five9)
- Technical Troubleshooting & Product Support
- Team Leadership & Staff Training
- Client Relationship Management
- Escalation Handling & Conflict Resolution
- Workflow Optimization & Process Improvement
- Microsoft Office, Google Workspace, Remote Tools
- Case Documentation & Data Accuracy
- High-Volume Multitasking & Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Languages
English
Full Professional
Timeline
RCC Support Specialist (Chat & Talk Agent)
Conduent
08.2023 - Current
Customer Service Supervisor
Smart Financial Center
01.2021 - Current
Lead Bartender (Mobile Events)
Sip Happens Mobile Bartending
01.2021 - Current
University of St. Thomas
Bachelor of Arts from Psychology