Aaron Reyes
Fallbrook,ca
Summary
Customer-focused professional with expertise in customer service, sales, and client relationship management. Skilled in resolving issues, maintaining documentation, and delivering solutions in fast-paced environments. Experienced in coordinating cross-functional teams and addressing sensitive situations with discretion. Bilingual in English and Spanish, seeking to leverage skills in a banking or financial-services role.
Overview
11
11
years of professional experience
Work History
Construction Maintenance Worker
City of Poway
Poway, ca
01.2026 - 06.2026
- Delivered responsive service to the public, addressing service requests, questions, and operational concerns.
- Maintained accurate records and documentation, ensuring compliance with established policies and procedures.
- Addressed customer and community needs with professionalism, demonstrating sound judgment and attention to detail.
- Coordinate with supervisors, team members, and other departments to resolve issues and complete assignments efficiently.
- Handle sensitive and time-critical situations while maintaining confidentiality, professionalism, and composure.
- Apply safety, compliance, and operational procedures consistently in a public-service environment.
Sales Specialist
Spectrum
San Diego, California
01.2025 - 01.2026
- Explained pricing, features, and promotional offers to match customer needs
- Clarified pricing, features, and promotional offers to align with customer needs
- Consulted customers on Spectrum internet, mobile, and TV service options
- Sought cross-selling opportunities within client accounts.
- Addressed billing questions and account concerns, ensuring customer understanding
Construction Foreman
Mosaico Reyes Inc
05.2016 - 11.2023
- Supervised teams and coordinated daily operations to ensure project requirements were met while fostering positive customer and client relationships.
- Collaborated with customers, employees, supervisors, and project stakeholders to identify needs and resolve issues effectively.
- Maintained compliance with safety policies, company procedures, and project requirements.
- Trained employees, delegated responsibilities, and monitored performance to achieve operational goals.
- Managed project documentation, schedules, materials, and resources while maintaining attention to accuracy and deadlines.
- Developed strong relationships with customers and team members through consistent communication and follow-through.
- Worked effectively in fast-paced environments requiring organization, accountability, and problem-solving.
Sales Associate
Toyota of Escondido
Escondido, ca
01.2015 - 01.2016
- Identified customer needs and recommended appropriate products and solutions.
- Built customer relationships through needs-based conversations, follow-up, and personalized service.
- Managed multiple customer interactions, ensuring professionalism and detail-oriented service to enhance customer satisfaction.
- Followed up with prospective customers to drive sales and achieve customer-service goals.
- Collaborated with team members to enhance customer experience and streamline sales process.
- Developed strong communication, relationship-building, and negotiation skills in a high-volume sales environment.
Skills
- Project management
- Safety compliance
- Compliance & policy adherence
- Documentation & record keeping
- Issue resolution
- Team supervision
- Client relationship management
- Cross-functional collaboration
- Account support
- Problem-solving skills
- Fluent in Spanish and English
- Solution selling
Timeline
Construction Maintenance Worker
City of Poway
01.2026 - 06.2026
Sales Specialist
Spectrum
01.2025 - 01.2026
Construction Foreman
Mosaico Reyes Inc
05.2016 - 11.2023
Sales Associate
Toyota of Escondido
01.2015 - 01.2016