Aaron Reyna
Yukon,OK
Summary
Proven leader with extensive experience at Custom Truck One Source. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Custom Truck One Source
02.2017 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained top 5 on branch scorecard out of 32 facilities in the company.
- Achieved zero lost time in incidents and conducted monthly safety meetings.
- Maintained company average of 10% unavailable of all rental equipment on lot.
- Maintained preventable breakdown occurrences of less that 3% of companies standard.
- Increased sales value, and provided hands on demonstration of newly sold machines to benefit smooth rental buy outs.
- Monitored team performance, tech time accuracy, service performance as whole and provided detailed job training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed shop/field/parts service operations successfully year over year.
- Trained personnel in equipment preventative maintenance and enforced participation in exercises focused on developing key skills in utility/vocational industry.
- Recruited, interviewed and hired employees and implemented company cultural values to promote positive feedback and employee engagement.
- Successfully managed yearly budgets and allocated resources to maximize productivity, utilization and profitability.
- Improved staffing during busy periods by creating weekend rotation shifts and on call scheduling.
- Resolved customer complaints regarding invoices in professional and timely manner.
- Diffused tension filled situations to provide best outcome for both company and customer relations.
- Negotiated with vendors to secure best prices and quality for 3rd party service needed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Met with customers to discuss service needs and develop effective customer relationships.
- Maintained team productivity and quality of service by establishing and maintaining quality control checklists.
- Hired, trained and supervised team of service,parts, and office staff members to meet business goals.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and maintained relationships with external vendors and suppliers.
- Participated in Career Fairs in order to recruit top talented service technicians.
- Strategically stocked high demand parts to support branch growth.
- Maintained 70% fill rate, and parts inventory accuracy of greater than 90%.
Winch Truck Operator/Field Crew Supervisor
Pumping Unit Technologies
01.2011 - 02.2017
- Communicated with oil field customers on a daily basis and provided status updates on pumping units.
- Completed job tickets, service quality summaries and daily driver logs, outlining findings with verbal and written summaries.
- Drove cranes, winch trucks to oil field sites in compliance with safe operational procedures and following directions of site supervisors to meet current demands.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on high valued repair tickets.
Education
Business Management
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2025
Diesel Technology
Midland College
Midland, TX01.2016
Skills
- Time Management
- Branch Management
- Employee Relations
- P&L Management
- Regulatory Safety Compliance
- Task Delegation
- Quality Control
- Office Administration/ Billing and Accounting Support
- Team Building Leadership and Development
- Honest, Trustworthy, Driven to Deliver
- Maintenance and Repair on broad selection of vocational equipment
- Software proficient, M3 Multi tenant, Karmak, Record 360, Microsoft Teams, Salesforce, Zonar management, Outlook, Excel, Word, Power point, Docuware, Cummins insite, Diagnostic link 8, Ford IDS, Wi Tech 20, GM, Davie, Allison Doc, Terex, National, Manitex, Versalift
Certification
Class A CDL
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Custom Truck One Source
02.2017 - Current
Winch Truck Operator/Field Crew Supervisor
Pumping Unit Technologies
01.2011 - 02.2017
Business Management
Oklahoma State University - Oklahoma City
Diesel Technology
Midland College
Class A CDL
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