Aaron Richardson
Las Cruces,NM
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Burrell College Of Osteopathic Medicine
Las Cruces, NM
08.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Student Aide
Dona Ana Community College
Las Cruces, New Mexico
02.2022 - 08.2022
- Provided front-end website development using Cascade CMS.
- Collaborated effectively with members of website development team and personnel in other departments.
- Adhered to SEO best practices.
Farm Hand
Calhoun's Farm Services
Las Cruces, NM
07.2021 - 02.2022
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Helped prepare and secure loads for delivery (pecans and specialty cut flowers).
- Partnered with upper management to successfully complete projects within anticipated deadlines.
Delivery Expert
Dominos
Las Cruces, NM
03.2019 - 05.2020
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Formed personal rapport with customers to promote repeat business and skillfully represent Dominos.
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Server
Outback Steakhouse
Las Cruces, NM
08.2015 - 01.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Aircraft Armament Systems Technician
United States Air Force
Mountain Home, ID
01.2008 - 01.2014
- Dismantled, repaired and reassembled aircraft structural parts and hangar equipment to repair malfunctions and enhance functionality, performance and durability.
- Adhered to strict safety procedures and protocols when operating heavy machinery and tools, protecting both personnel and equipment.
- Enhanced functionality of systems by performing routine maintenance in accordance with manufacturer manuals, completing basic repairs and replacing worn out components.
Education
Associate of Applied Science - Computer Technology (IT Specialist)
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2022
High School Diploma -
Organ Mountain High School
Las Cruces, NM05.2007
Skills
- Printer Support
- Configure Networking Devices
- Best Security Practices
- Teamwork and Collaboration
- Remote System Analysis
- Software Diagnosis
- Customer Service
- Active Directory
- SCCM
- Ticket System Management
- Mac & Windows Systems
- AV Presentation
Certification
- CompTIA A+
- System Administration
- Business Fundamentals
Timeline
Client Support Specialist
Burrell College Of Osteopathic Medicine
08.2022 - Current
Student Aide
Dona Ana Community College
02.2022 - 08.2022
Farm Hand
Calhoun's Farm Services
07.2021 - 02.2022
Delivery Expert
Dominos
03.2019 - 05.2020
Server
Outback Steakhouse
08.2015 - 01.2017
Aircraft Armament Systems Technician
United States Air Force
01.2008 - 01.2014
Associate of Applied Science - Computer Technology (IT Specialist)
New Mexico State University - Dona Ana Community College
High School Diploma -
Organ Mountain High School
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