Aaron Ringgold
Owings Mills,MD
Summary
Proven leader in automotive and rental industries, notably with MileOne Automotive, I excel in strategic planning and CRM proficiency, driving customer satisfaction and sales growth. Leveraging time management and consultative sales techniques, I consistently exceed targets, fostering team development and streamlining operations for efficiency.
Overview
24
24
years of professional experience
Work History
Sales Consultant
MileOne Automotive
04.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Finance Manager
MileOne Automotive
02.2017 - 10.2018
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
Internet Sales Manager
MileOne Automotive
09.2017 - 04.2018
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
Sales Consultant
MileOne Automotive
06.2014 - 09.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Branch Manager
Avis Budget Group
04.2004 - 05.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Shift Manager
Avis Budget Group
06.2002 - 09.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Manager
Hertz Car Rental
06.2000 - 06.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
No Degree - Gender Studies
Liberty University
Lynchburg, VAHigh School Diploma -
Pikesville High School
Pikesville, MD05.1999
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Closing Techniques
- Strategic Planning
Timeline
Sales Consultant
MileOne Automotive
04.2019 - Current
Internet Sales Manager
MileOne Automotive
09.2017 - 04.2018
Finance Manager
MileOne Automotive
02.2017 - 10.2018
Sales Consultant
MileOne Automotive
06.2014 - 09.2017
Branch Manager
Avis Budget Group
04.2004 - 05.2014
Shift Manager
Avis Budget Group
06.2002 - 09.2005
Customer Service Manager
Hertz Car Rental
06.2000 - 06.2002
No Degree - Gender Studies
Liberty University
High School Diploma -
Pikesville High School
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