Aaron Riojas
Bryan,TX
Summary
Dynamic leader with proven expertise in staff management and customer relations honed at Texas A&M University. Excelled in staff training, fostering team motivation, and enhancing customer satisfaction. Skilled in workload management and employee scheduling, achieving significant improvements in operational efficiency and service quality. Strong leader,problem solver, fast learner. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Almost 20 years of experience in warehouse/delivery/logistics field.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Texas A&M University
04.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Delivery Driver
DHL
04.2006 - 04.2008
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Server
Casa Ole Mexican Restaurant
12.1997 - 04.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Temple High School
Temple, TX05.1998
Skills
- Customer Relations
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Team motivation
- Product and service knowledge
Accomplishments
Served on the Texas A&M Employee Advisory Committee for 2 years.
Supervised, hired and trained numerous staff members.
Use microsoft excel on a daily basis.
Constructive communication in the workplace certificate.
I was taught how to deal with customers, coworkers using different forms of communication styles.
Additional Information
Hard worker
Quick learner
Dependable
Overacheiver
Timeline
Assistant Manager
Texas A&M University
04.2008 - Current
Delivery Driver
DHL
04.2006 - 04.2008
Server
Casa Ole Mexican Restaurant
12.1997 - 04.2006
High School Diploma -
Temple High School