Aaron Ritter

Work History

Auto Zone Auto Parts

01.2023 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practice

Murphy's VW Speedshop

08.2018 - 01.2023

Directed day-to-day operations of shop by prioritizing and organizing projects by priority and complexity
Processed all daily cash, credit cards and bank deposits
Ordered merchandise with accuracy by verifying back stock and maintaining inventories
Delegated tasks to specific employees based on individual knowledge and strengths
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Kept detailed records of all repairs, labor involved, and parts used and input data to customer database
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

Caveman Garage

08.2002 - 08.2018

Inspected components to diagnose issues, recognize defects and determine appropriate repairs
Built complete engines from used cores,new parts or both up to customer preferences and standards
Planned and paced work efficiently in order to meet daily, weekly, project or production goals
Maintained accurate records of time and materials required to perform repairs and service
Expertly utilized diagnostic equipment to evaluate mechanical problems in vehicles
Consulted manuals and technical documentation for references and research information
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Identified mechanical problems and determined best solutions for correction

Moore Parts Source

06.2017 - 07.2018

Offered product and service consultations and employed upselling techniques
Sold various products by explaining unique features and educating customers on proper application
Processed orders through system and coordinated product deliveries
Recommended merchandise to customers based on needs and preferences
Managed up to 50 calls daily
Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Computed total costs and profit requirements for customer sales to provide accurate pricing
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Answered questions about store policies and concerns to support positive customer experiences
Opened and closed store independently when needed and prepared nightly bank drop for manager
Maintained organized checkout area and swept floors and emptied trash cans
Listened to customer needs and desires to identify and recommend optimal products

Cook's Tire & Tune

02.2016 - 06.2017

Frequently diagnosed mechanical problems and determined how to correct issues
Ensured customer satisfaction by ensuring all equipment was properly installed and working correctly
Monitored shop equipment to maintain safe working condition
Maintained knowledge of updated changes in various models of equipment
Ensured top levels of car safety prior to release, completing road tests to ensure proper operation of systems
Replaced damaged, missing or defective parts with new and refurbished components
Prepared logs on each repair and maintained customer records for each job
Performed routine maintenance and repairs using hand and power tools to maximize reliability
Inspected vehicles and evaluated condition of systems, equipment, lights and accessories
Analyzed and located malfunctions in brakes, motors, switches, and control systems
Maintained functionality and reliability of engines, machines and systems through regular routine diagnostic checks
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement