Aaron Roback
North Attleboro,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Core and Warranty Specialist
EG Group
06.2022 - Current
- Enhanced Company satisfaction by resolving warranty claims efficiently and effectively.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Assisted in the development of comprehensive warranty policies and procedures, ensuring consistency across all business units.
- Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
Route Service Representative
Nixon Medical
08.2021 - 06.2022
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Increased company revenue by upselling additional products and services to clients during visits.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
- Collaborated with management to develop strategies for improving overall route performance and productivity.
- Monitored vehicle maintenance schedules, ensuring timely repairs and inspections to minimize downtime.
- Spearheaded efforts to secure new clients, expanding the company''s presence in the market.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Assisted with sorting and organizing stockroom items.
Vet Technician
United Veterinary Center
01.2019 - 08.2021
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
Customer Service Manager
Bumper To Bumper Accessories
10.2016 - 08.2019
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
High School Diploma -
Mansfield High School
Mansfield, MA05.2015
Skills
- Microsoft Office
- Product expertise
- Sales Support
- Report Generation
- Technical knowledge
- Data Entry
- Customer Service
- Teamwork and Collaboration
- Policy Review
- Analytical Skills
- Document Control
- Critical Thinking
- Decision-Making
- Reporting abilities
- Excellent administrative abilities
- Great mathematical skills
- Problem-solving abilities
- Data Entry Software
- Multitasking
- Organizational Skills
- Professionalism
- Interpersonal Skills
- Self Motivation
- Adaptability
- Task Prioritization
- Team building
- Problem-Solving
- Time management abilities
Affiliations
- Mansfield Animal shelter
Timeline
Core and Warranty Specialist
EG Group
06.2022 - Current
Route Service Representative
Nixon Medical
08.2021 - 06.2022
Vet Technician
United Veterinary Center
01.2019 - 08.2021
Customer Service Manager
Bumper To Bumper Accessories
10.2016 - 08.2019
High School Diploma -
Mansfield High School