Aaron Roberts
Asheboro,NC
Summary
Dynamic People Leader, well-versed in building productive teams, resolving complex issues, and winning customer loyalty. Accomplished relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pro Merchandising ASM
Lowes
06.2025 - Current
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Implemented targeted action plans for continuous growth by analyzing store performance data
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Completed Shining Star Program to foster ongoing leadership growth.
ASM of Operations
Lowes
08.2023 - 06.2025
- Achieved top-ranking performance in LTR by enhancing a culture of collaboration.
- Developed a positive workplace culture that achieved a 98% leadership effectiveness rating.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
Department Supervisor
Lowes
11.2021 - 08.2023
- Managed team of 12 employees, delegated tasks, held each employee accountable for completing assignment, as well as communicated goals and evaluated their performance.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Proven visual merchandising, customer service and sales success demonstrated through quality customer engagement, technical and product expertise, and cross-functional performance in fast-pace, changing retail environment.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Sales Specialist
Lowes
03.2020 - 11.2021
- Boosted operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Build rapport with customers and assess needs and provide personalized product guidance and assist in resolving issues.
- Championed continuous improvement within the sales organization, fostering culture of learning and growth.
Skills
- Customer-Focused
- Managing Operations and Efficiency
- Team Building and Motivation
- Scheduling and Time-Tracking
- Process and Procedure Development
- Conflict Resolution Tactics
- Continuous Improvement
Certification
- Supervisor and Management Training - 2021
Timeline
Pro Merchandising ASM
Lowes
06.2025 - Current
ASM of Operations
Lowes
08.2023 - 06.2025
Department Supervisor
Lowes
11.2021 - 08.2023
Sales Specialist
Lowes
03.2020 - 11.2021
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