Aaron Rodgers, MBA
Denver,CO
Summary
Collaborative, goal-oriented leader with 15+ years of improving employee and guest experiences while creating organizational efficiency. Dedicated to building an engaged, authentic, and empowering work culture. Encouraging people-leader with intrinsic talents for team building and motivating, to empower employees and drive sustainable high-performance.
Proven ability to dive into data, understand trends, and validate ideas to support the creation and implementation of business initiatives. Strategic problem-solver leveraging interpersonal skills, cross-functional partnerships, and the ability to build stakeholder relationships, remote or in-person, to achieve company goals. In search of a new role that offers professional challenges and bridges a passion for leading teams with moving the business forward.
Overview
15
15
years of professional experience
Work History
Senior Customer Success Manager
2U, Inc.
01.2019 - Current
- Assist customers with onboarding and product setup to foster successful adoption and usage.
- Establish strong relationships with key accounts, resulting in increased client and customer loyalty.
- Conduct training and mentoring for team members to increase productivity, efficiency, and client services.
- Utilize customer feedback to identify areas of improvement to up-level client success plans.
- Play instrumental role in client satisfaction by working cross-functionally with operational teams to create strategies that increase retention.
- Monitor metrics and develop actionable insights to improve efficiency and performance, including but not limited to on-time renewals, active usage, and NPS.
Senior Operations Manager
Wellbridge, Inc.
01.2016 - 01.2019
- Designed and implemented strategic initiatives to support operational effectiveness, facility updates, and purchases, including equipment and marketing materials to support business growth.
- Provided insights to develop and implement a training platform to support staff development and skill acquisition, enabling professional growth to achieve career aspirations across all departments.
- Developed and owned operational budgets and resources, consistently achieving cost-saving targets, resulting in a 35% increase in revenue.
- Collaborated with the executive team to create future-forward strategic plans to increase market share.
- Managed daily operations for the fitness facility, including 33 direct and indirect reports.
Department Manager
Equinox
01.2009 - 12.2016
- Successfully revitalized three underperforming clubs — financially and culturally — by improving the employee experience through coaching, development, and empowerment.
- Owned department budgets and P&L, resulting in revenue increases year over year.
- Built and presented quarterly business reports to key executives and internal stakeholders detailing the state of the business, region-specific needs, and economic forecasting, to support strategic planning.
- Managed 45 direct reports and worked cross-functionally with 8 department leaders, ultimately coaching over 10+ new leaders to promotion.
- Evolved ways-of-working by building a culture that provided psychological safety and authenticity to successfully implement feedback loops that allowed employees to provide insights and make positive changes to the business.
Education
Master of Business Administration - Finance and Entrepreneurship
Pepperdine University
Malibu, CABachelor of Science in Exercise Science -
Southern Illinois University at Carbondale
Carbondale, ILSkills
- Key Account Management
- Client Success
- Customer Retention
- Cross-functional Collaboration
- Training and Mentoring
- Business Development
Volunteerism
Special Olympics | Illinois, Colorado
Habitat for Humanity | Colorado
Timeline
Senior Customer Success Manager
2U, Inc.
01.2019 - Current
Senior Operations Manager
Wellbridge, Inc.
01.2016 - 01.2019
Department Manager
Equinox
01.2009 - 12.2016
Master of Business Administration - Finance and Entrepreneurship
Pepperdine University
Bachelor of Science in Exercise Science -
Southern Illinois University at Carbondale