Aaron Rodriguez
Alpine,TX
Summary
Intelligent IT manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Offering expertise in managing help desk operations, software, hardware, network infrastructure, project implementation, and training to drive productivity and growth.
Overview
17
17
years of professional experience
Work History
Owner
Velocerus Technology Solutions
Alpine, TX
01.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Managed the installation, configuration, and maintenance of the client's company-wide hardware and software systems.
- Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards.
- Provided technical support to users in troubleshooting computer hardware and software issues.
- Monitored network performance and identified potential areas of improvement.
- Collaborated with vendors for procurement of new technology solutions according to organizational needs.
- Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
- Assessed customer needs and provided recommendations for technology solutions that met their business requirements.
- Researched emerging technologies to determine their applicability for client projects.
- Resolved complex technical problems in a timely manner while providing excellent customer service.
Reserve Officer/Patrol Officer/Dispatcher
Alpine Police Department
Alpine, TX
08.2011 - Current
- Performed traffic stops to investigate suspicious activity and enforce motor vehicle laws.
- Investigated crimes, collected evidence, conducted interviews, wrote reports and made arrests as necessary.
- Maintained order during public events such as parades and festivals.
- Responded quickly and appropriately to emergency situations such as domestic disturbances, robberies, assaults.
- Assisted with investigations of major crimes including homicides, burglaries, drug offenses and sexual assaults.
- Interacted with members of the community to build relationships and foster trust between law enforcement and the public.
- Provided technical support to the department on various software packages.
- Identified and corrected system errors related to computer applications and hardware components.
- Assisted with troubleshooting hardware and software issues.
- Installed and configured operating systems, software programs, printers, scanners, and other peripheral devices.
- Trained end users in the use of various software applications.
- Configured a video depository for departmental use of body-cam and in-car footage.
- Rolled out advanced hardware and software solutions to upgrade current systems.
Sales Engineer
Big Bend Telephone Company
Alpine, TX
07.2015 - 07.2017
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Created sales proposals for new and existing clients based on their individual needs.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Researched competitive products in order to develop strategic positioning within the market.
- Attended industry conferences and events to build relationships with key partners and stakeholders.
- Provided technical guidance during the installation process at customer sites.
- Assisted field service personnel in resolving complex problems encountered by customers.
- Assisted in the design of local area networks and wide area networks.
- Designed networks, including routers, switches, firewalls, and other hardware, to deploy and manage LAN, WAN, and wireless networks.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Evaluated new technology and network products for potential benefits to the organization.
PC Specialist
Big Bend Regional Medical Center
Alpine, TX
04.2008 - 06.2011
- Provided technical support for PC hardware and software issues.
- Installed, configured, and maintained Windows operating systems on PCs.
- Performed system backups and restores to protect data integrity.
- Troubleshooted network connectivity problems for LANs and WANs.
- Developed user profiles, set up user access rights, and performed password resets for users.
- Resolved printer installation issues with local and network printers.
- Created scripts to automate routine tasks such as system updates or patching cycles.
- Analyzed trends in financial performance to identify areas for improvement.
- Prepared detailed reports on several hospital systems.
- Drafted presentations summarizing key findings from financial analyses.
- Collaborated with other departments to ensure accurate budgeting and forecasting processes were followed.
- Created monthly, quarterly, and annual financial reports for management review.
- Assisted in preparing budgeting information and forecasting future revenues.
- Compiled audit documentation for external auditors during annual reviews.
- Generated ad-hoc reports as requested by upper management or clients.
Education
Peace Officer Certificate - Police Academy
Sul Ross State University
Alpine, TX07-2012
Some College (No Degree) - Business Administration
Sul Ross State University
Alpine, TXSkills
- Key partnership cultivation
- Operations management
- Life cycle project management
- Project estimating
- Sales management
- Crisis management
- Technical installations
- Network solutions
- Technical support
- Business analysis
- Network administration
- Cybersecurity
- Technical product sales
- Cost-effective solutions
- Technical sales
- Client relationship management
- Project lifecycle management
- Infrastructure development
- Infrastructure planning
- IT risk management
Accomplishments
- Board Member, Alpine Chamber of Commerce, 2017
- President, Alpine Chamber of Commerce, 2018
- Vice-President, Alpine Chamber of Commerce, 2019
- Board Member, Big Bend Community Baseball & Softball, Inc., 2022 (Current)
- Acting President, Alpine Emergency Services Board, 2023 (Current)
Affiliations
- Have coached and officiated multiple teams for several youth sports organizations throughout the years
Timeline
Owner
Velocerus Technology Solutions
01.2020 - Current
Sales Engineer
Big Bend Telephone Company
07.2015 - 07.2017
Reserve Officer/Patrol Officer/Dispatcher
Alpine Police Department
08.2011 - Current
PC Specialist
Big Bend Regional Medical Center
04.2008 - 06.2011
Peace Officer Certificate - Police Academy
Sul Ross State University
Some College (No Degree) - Business Administration
Sul Ross State University
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