Aaron Rodriguez
San Antonio,TX
Summary
Results-driven Scrum Master with 8+ years of experience in Agile methodologies, IT systems, and leadership. Proven ability to increase team productivity, streamline operations and drive millions in revenue impact through process improvements. Adept at managing high-value projects, coaching teams, and fostering a culture of transparency, accountability, and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum Master
Accenture Federal Services
12.2024 - Current
- Leading Agile transformation efforts on a $200M+ project, improving workflow efficiency by 25% and boosting team output
- Managing a cross-functional team of 12 BAs and developers, converting 200,000+ lines of legacy ALC code into business logic for a Java development team
- Implemented a workload tracking system, increasing sprint predictability by 40%
- Reduced backlog processing time by 35% by identifying workflow inefficiencies and optimizing processes
- Facilitating 10+ Scrum ceremonies per sprint, enhancing collaboration and reducing blockers by 50%
Business Operations Analyst
Accenture Federal Services
12.2022 - 12.2024
- Managed $4M+ in monthly invoicing, ensuring 100% on-time accuracy across a $30M+ account
- Led workflow automation initiatives, cutting invoice processing time by 50% and improving discrepancy detection by 20%
- Reduced financial reporting errors by 30% through improved data validation and quality checks
- Supported 50+ team members through daily standups, aligning stakeholders on key project priorities
- Co-led the USPS Mentorship Cohort, training 60+ professionals over two years in Agile best practices and professional development
- Increased team satisfaction scores by 25% through structured psychological safety check-ins and collaborative workshops
Information Systems Technician
HEB Grocery
01.2011 - 01.2023
- Resolved 98%+ of technical issues on first contact, reducing system downtime and improving customer satisfaction
- Facilitated several product rollouts and upgrades, ensuring smooth transitions and minimal disruptions
- Led system maintenance efforts, increasing uptime reliability to 99.9%
- Provided real-time technical support to a workforce of 500+ employees, ensuring continuous operations
Music Team Leader
Oak Hills Church
01.2017 - 01.2022
- Led weekly events for 1,500+ attendees, managing a team of 30+ volunteers for seamless execution
- Recruited and grew the team by 20%, enhancing event quality and coordination
- Conducted weekly retrospectives, increasing team efficiency and reducing setup time by 15%
- Collaborated with systems team leaders to optimize event forecasting and planning, reducing last-minute changes by 40%
Education
AAS - Electronics Technology
San Antonio College
Network Technician Certification -
San Antonio College
Skills
- JIRA Confluence
- Agile Coaching
- Facilitation
- Workflow Optimization
- Team Leadership
- Technical Documentation
- Business Process Improvement
- Stakeholder Engagement
- Agile metrics tracking
- Agile coaching
- Project management
- Sprint planning
Certification
- SAFe 6 Scrum Master (SSM)
- SAFe 5.1 Advanced Scrum Master (ASM)
- ICAgile Certified Professional
Timeline
Scrum Master
Accenture Federal Services
12.2024 - Current
Business Operations Analyst
Accenture Federal Services
12.2022 - 12.2024
Music Team Leader
Oak Hills Church
01.2017 - 01.2022
Information Systems Technician
HEB Grocery
01.2011 - 01.2023
Network Technician Certification -
San Antonio College
AAS - Electronics Technology
San Antonio College
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