Aaron Rodriguez
San Antonio,TX
Summary
Results-driven individual with extensive experience in customer service and inventory management. Having the strong motivation to learn new areas, to move forward in my career with Boeing. I demonstrate critical thinking and flexibility, leading to improved operational efficiency and enhanced my knowledge with a variety of situations. I learned a lot of tools when I was in the Tool Crib, and helping the mechanics to overcome the obstacles that they were facing. I am current and up-to-date with all of my training.
Overview
10
10
years of professional experience
Work History
Aviation
Boeing
San Antonio, TX
04.2024 - Current
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Adapted swiftly to fast-paced settings, maintaining productivity and team collaboration.
- Facilitated collaboration among team members while maintaining strong independent work capabilities.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Facilitated teamwork by providing essential support and strategic guidance to colleagues.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Optimized time management strategies to ensure timely completion of all tasks.
- Engaged in continuous learning initiatives to drive self-improvement and contribute to team success.
- Exhibited strong work ethic and commitment to maintaining high standards of quality and efficiency.
- Acquired proficiency in new technology and software applications, ensuring seamless adaptation to evolving requirements.
- Applied strong organizational and time management skills to oversee and prioritize multiple projects effectively.
Tool Crib Attendant
Boeing
San Antonio, TX
04.2023 - 04.2024
- Managed tool inventory, ensuring accurate stock levels and availability for production teams.
- Streamlined tool checkout process, reducing wait times and improving operational efficiency.
- Trained new staff on proper tool handling and safety protocols to enhance workplace safety.
- Conducted regular audits of tools and equipment to maintain compliance with safety standards.
- Provided ongoing support in troubleshooting equipment issues, minimizing downtime during operations.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing tools to track locatio
- Implemented systematic monitoring of tools to facilitate employee tracking and inventory management.
- Maintained accurate records of all transactions, ensuring proper accountability for tool usage.
Electrician
Turney Lighting
San Antonio, TX
11.2022 - 02.2023
- Installed and maintained electrical systems in residential and commercial properties.
- Diagnosed electrical issues and implemented effective solutions to ensure safety and compliance.
- Collaborated with project managers to coordinate electrical installations within project timelines.
- Upgraded lighting systems, enhancing energy efficiency and reducing operational costs for clients.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Customer Retention Specialist
AT&T Call Center
San Antonio, TX
02.2021 - 07.2022
- Developed personalized retention strategies to enhance customer satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Implemented proactive outreach initiatives to reduce churn rates effectively.
- Managed escalated customer concerns, ensuring timely resolutions and positive experiences.
- Contributed to company growth by upselling additional products and services during support interactions.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
Customer Service Representative
Health and Human Services Commission, HHSC
San Antonio, TX
11.2020 - 02.2021
- Resolved customer inquiries efficiently, providing accurate information on health and human services programs.
- Assisted clients in navigating applications for benefits, ensuring compliance with state regulations.
- Maintained detailed records of client interactions, enhancing data accuracy for service delivery.
- Collaborated with team members to streamline communication processes, improving response times to service requests.
Teller
Security Serice Federal Credit Union
San Antonio, TX
12.2018 - 02.2020
- Processed transactions accurately and efficiently, ensuring compliance with financial regulations.
- Managed customer inquiries, providing exceptional service to enhance member satisfaction.
- Maintained cash drawer integrity through diligent balancing and record-keeping practices.
- Educated members on products and services to promote informed financial decisions.
- Resolved discrepancies proactively, maintaining trust and transparency with members.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Inside Sales Representative
UPS
San Antonio, TX
08.2016 - 11.2018
- Developed strong relationships with clients to identify needs and provide tailored solutions.
- Collaborated with cross-functional teams to enhance sales strategies and improve customer engagement.
- Managed CRM software to track leads and streamline communication, increasing overall sales efficiency.
- Conducted market research to identify trends and inform strategic decision-making for product offerings.
Education
Associate of Science - Business
San Antonio College
San Antonio, TX05-2016
High School Diploma -
Mac Aurthur High School
San Antonio, TX05-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Critical thinking
- Decision-making
- Dependable and responsible
- Flexible and adaptable
Timeline
Aviation
Boeing
04.2024 - Current
Tool Crib Attendant
Boeing
04.2023 - 04.2024
Electrician
Turney Lighting
11.2022 - 02.2023
Customer Retention Specialist
AT&T Call Center
02.2021 - 07.2022
Customer Service Representative
Health and Human Services Commission, HHSC
11.2020 - 02.2021
Teller
Security Serice Federal Credit Union
12.2018 - 02.2020
Inside Sales Representative
UPS
08.2016 - 11.2018
Associate of Science - Business
San Antonio College
High School Diploma -
Mac Aurthur High School