AARON ROSE
Olathe,Kansas
Summary
Experienced service leader and estimator with a strong background in customer communication, repair order review, and team leadership. Known for resolving issues quickly, coordinating repairs, and supporting customer satisfaction.
Overview
5
5
years of professional experience
Work History
Estimator
DALES BODY SHOP
OLATHE , KS
05.2026 - Current
- Used estimating software to build accurate collision repair quotes.
- Prepared repair estimates for body shop customers and insurance adjusters.
- Inspected vehicle damage and documented needed repairs for DALE'S BODY SHOP.
- Reviewed supplements and revised estimates for hidden damage findings.
- Coordinated with technicians on parts needs and repair process updates.
- Communicated with customers about repairs, timelines, and insurance requirements.
- Scheduled repair work and tracked vehicles through body shop workflow.
SERVICE MANAGER
LEE'S SUMMIT SUBARU
LEE'S SUMMIT , MO
02.2024 - 04.2026
- Supervised service advisors, technicians, and support staff
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Enhanced customer satisfaction ratings by addressing complaints and implementing solutions to problems.
- Resolved customer concerns by escalating service issues to appropriate teams
- Monitored technician workflow and bay assignments
- Trained staff on dealership service procedures and Subaru standards
- Cultivated relationships with customers, vendors, and suppliers to enhance service delivery.
- Facilitated team meetings to review customer feedback and identify process improvements.
- Reviewed warranty claims and manufacturer repair guidelines
- Hired and trained new staff to enhance service department performance. service department staff to drive performance.
SERVICE ADVISOR/Service Drive Manager
LEE'S SUMMIT HONDA
LEE'S SUMMIT , MT
03.2022 - 02.2024
- Advised Honda customers on maintenance, repairs, and vehicle service needs.
- Reviewed vehicle inspection findings and presented service options to customers.
- Coordinated service appointments for customers, ensuring timely vehicle maintenance. and coordinated repair timelines with internal departments.
- Communicated repair status updates between customers, technicians, and service team.
- Resolved customer complaints in an efficient and courteous manner.
- Welcomed customers upon arrival, providing a friendly and professional atmosphere. and addressed their needs in a professional manner.
- Wrote repair orders and documented customer concerns for dealership technicians.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Maintained records of customer interactions and transactions.
Education
BUSINESS
Johnson County Community College
Overland Park, KSSkills
- Estimating software
- Estimate accuracy
- Insurance negotiation
- Problem solving
- Client communication
- Client relations
- Team management
- Teamwork
- Attention to detail
Timeline
Estimator
DALES BODY SHOP
05.2026 - Current
SERVICE MANAGER
LEE'S SUMMIT SUBARU
02.2024 - 04.2026
SERVICE ADVISOR/Service Drive Manager
LEE'S SUMMIT HONDA
03.2022 - 02.2024
BUSINESS
Johnson County Community College