DENISE ROSHTO
Tampa
Summary
A dynamic leader with extensive experience at Office Depot Inc., I possess a strong background in operations planning and customer service management. I have successfully streamlined inventory control processes and enhanced the overall customer experience, leading to notable improvements in operational efficiency. My skills in problem-solving and innovation management enable me to drive data-informed decisions that significantly enhance store performance and increase employee productivity.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Office Depot Inc
01.2023 - Current
- Managed cash register operations with precision, ensuring accurate transactions, performing daily drawer reconciliations, and minimizing discrepancies.
- Oversaw the completion of opening and closing procedures while recommending enhancements to improve the efficiency of daily operations.
- Enhanced the overall appearance of the store to drive sales by maintaining cleanliness and implementing strategically organized merchandise displays.
- Regularly rotated merchandise and displays to highlight new products and promotional offerings.
- Assisted the Store Manager in the analysis of sales data to identify trends and facilitate informed decision-making aimed at improving overall store performance.
- Conducted comprehensive walkthroughs of store areas to identify and proactively address issues that negatively affected operations.
- Streamlined inventory management through routine audits, precise ordering, and effective stock organization.
- Reconciled daily sales transactions to accurately balance and document day-to-day revenue.
- Verified that inventory counts remained within established monthly tolerance levels and compiled relevant financial data in compliance with budgetary standards.
- Monitored daily cash discrepancies, inventory shrinkage, and instances of drive-off.
- Improved operational efficiency by establishing clear communication channels among team members and implementing effective scheduling practices.
Print Shop Manager
Office Depot Inc
01.2022 - 01.2023
- Achieved reduced turnaround times through meticulous project management and effective communication between team members and clients.
- Enhanced workplace efficiency by strategically delegating tasks based on the specific strengths of each team member.
- Increased customer satisfaction by implementing robust print production workflows and rigorous quality control measures.
- Maintained comprehensive records of job orders, invoices, payments, and other essential documents to facilitate seamless business operations.
- Elevated overall printing quality by adhering to high standards for materials and ensuring excellence in the final products delivered.
- Coordinated maintenance schedules for all print shop equipment to minimize downtime resulting from malfunctions or repairs.
- Streamlined operations within the print shop to enhance productivity by optimizing equipment utilization and staff scheduling.
- Established strong relationships with local businesses to explore potential partnership opportunities that yield mutually beneficial outcomes.
- Managed the inventory of supplies diligently, ensuring timely ordering to prevent any delays in production or customer deliveries.
- Implemented cost-saving strategies by monitoring consumption patterns of materials and adjusting order quantities accordingly.
Supervising Manager
Office Depot Inc
12.2013 - 06.2018
- Achieved significant results in cost reduction initiatives while ensuring the preservation of quality and customer satisfaction levels.
- Improved staff retention through the provision of competitive compensation packages, extensive benefits, and opportunities for professional development.
- Enhanced employee productivity by conducting regular performance evaluations and implementing tailored training programs.
- Established robust quality control measures to consistently uphold high standards of service delivery.
- Streamlined team operations through the introduction of efficient project management systems and effective communication channels.
- Led process improvements that resulted in increased efficiency, effectiveness, and overall performance of the team or department.
- Successfully navigated complex situations by employing critical thinking skills, problem-solving abilities, and sound judgment.
- Developed and implemented operational standards, policies, and procedures.
- Managed the procurement of new equipment and inventory, and coordinated repairs for damaged equipment.
- Supervised the opening and closing of the location while monitoring shift changes to execute effective operational strategies and maximize business success.
- Enhanced staffing during peak periods by formulating employee schedules and overseeing attendance.
- Created detailed plans based on overarching guidance and direction.
Education
High School Diploma -
Lansdowne High & Academy Of Finance
Baltimore, MD06-2011
Skills
- Problem-solving
- Scheduling and planning
- Innovation management
- Deadline management
- Customer experience
- Data-driven decision making
- Customer service and engagement
- Retail operations
- Inventory control
- Operations planning
- Store opening and closing
- Customer service management
Additional
As the spouse of an active-duty military service member, my employment history may reflect certain gaps in timelines.
Timeline
Assistant Store Manager
Office Depot Inc
01.2023 - Current
Print Shop Manager
Office Depot Inc
01.2022 - 01.2023
Supervising Manager
Office Depot Inc
12.2013 - 06.2018
High School Diploma -
Lansdowne High & Academy Of Finance
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