Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Aaron Rowbatham

DALLAS

Summary

Detail-oriented professional brings extensive field service background and specialized experience in all types of appliance repair and installation. Smoothly leads team members to meet and exceed goals, maximize performance, and maintain important safety standards. I specialize in developing, improving, and growing the service department. Knowledgeable in appliance repair and installation, 120, 240, 208-230, and 480-volt electricity, and remote management.

Overview

22
22
years of professional experience

Work History

Parts Manager

Compass Group USA
Carrollton
05.2023 - Current
  • Prepared quotes for the repair and replacement of ice and water machines, refrigerators, and other related equipment.
  • Maintained comprehensive records of all orders, including placements, receipts, and shipments.
  • Generated weekly sales reports to analyze product demand patterns.
  • Developed positive relationships with vendors to enhance procurement efficiency, reduce costs, and enhance margins.
  • Provided technical assistance to field technicians for selecting appropriate replacement parts.
  • Managed employee schedules and daily assignments to ensure operational efficiency.
  • Handled customer inquiries and complaints related to parts availability and pricing.

Director of Service

Five Point Kitchen Solutions
Arlington
05.2019 - 08.2022
  • Responsible for all aspects of the field service team in four states.
  • Created standard operating procedures for all service functions by creating the Field Services Playbook.
  • Managed service staff to ensure customer satisfaction, compliance with manufacturer policies, and to increase all performance metrics.
  • Resolved customer complaints quickly and effectively.
  • Provided technical support for hardware and software issues.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Resolved customer complaints in a timely manner.
  • Hired and trained service department staff to drive performance.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Developed and implemented a training program, troubleshooting guides, and related materials for more than twenty Henny Penny fryers and ovens.

Double Agent Repair

Geek Squad - Best Buy
Austin
03.2003 - 05.2019
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Diagnosed appliance and electronics malfunctions, and determined necessary repairs.
  • Ordered replacement parts as needed for repairs.
  • Educated customers about the proper care of their appliances and electronics.
  • Repaired all major brands and types of residential appliances.
  • Performed preventative maintenance on all types of appliances.
  • Installed new appliances and electronics according to manufacturer specifications.
  • Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
  • Maintained part inventory for on-site installation, maintenance, and repair of appliances.
  • Trained new repair and installation technicians.
  • Performed ISF color calibrations on televisions.
  • Control 4 home automation installation, programming, and repair.

Education

Some College (No Degree) - General Studies

Texas A&M University
College Station, TX

Some College (No Degree) - Radiography

Austin Community College
Austin, TX

Skills

  • Parts management
  • Inventory control
  • Customer service
  • Technical support
  • Vendor relations
  • Sales reporting
  • Order processing
  • Performance analysis
  • Employee scheduling
  • Problem resolution
  • Diagnostic troubleshooting
  • Equipment maintenance
  • Team leadership
  • Training development
  • Process improvement
  • Operations management
  • Staff training
  • Ordering parts
  • Goal setting
  • Improving customer satisfaction
  • Inventory management
  • Budget administration
  • Performance improvement
  • Schedule management
  • Troubleshooting and Diagnostics
  • Electrical systems
  • Vendor relationship management

Affiliations

  • I enjoy spending time with my family, learning new things, travel, golf, and fishing.

Accomplishments

Compass Group:

Developed and implemented quality control program for refurbished ice and water equipment

Improved documentation, record keeping, and overall process for repairs

Reduced costs and improved margin through improved vendor partnerships

Five Point Kitchen Solutions:

Eceeded Henny Penny distributor standards, in all four states Five Point operated.

Grew annual revenue from $3.5 million to $6 million

Grew margin from 7% to 11%

References

References available upon request.

Timeline

Parts Manager

Compass Group USA
05.2023 - Current

Director of Service

Five Point Kitchen Solutions
05.2019 - 08.2022

Double Agent Repair

Geek Squad - Best Buy
03.2003 - 05.2019

Some College (No Degree) - General Studies

Texas A&M University

Some College (No Degree) - Radiography

Austin Community College

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Aaron Rowbatham