Aaron Rowley

• Produced new tools and metric monitoring dashboards, and enabled improvements in key end-to-end processes for Account Takeover detection.
  • Achieved 50% year-over-year (YOY) reduction after supervising a project team of five to strengthen perimeter security through verification strategy modifications.
  • Championed and streamlined Six Sigma process improvement methodologies, consequently achieving operational expense savings of $1.4M YOY.
  • Improved risk control and mitigation by establishing short-term goals and long-term strategic plans.
  • Reduced sign-in step-up drop-off rates to 7% and improved member-facing communication.
  • Supported the team in ensuring the security of 80% of compromised accounts within one hour.
  • Motivated and influenced stakeholders to approach assessments analytically and provide unique insights to acquire a new understanding of risk management programs.

• Conducted in-depth qualitative analysis and recommended strategies for issue resolution and future occurrence prevention. Collected and analyzed data from resolved incidents to avoid future events.
  • Implemented metric monitoring initiatives to determine anomalies in business metrics within 24 hours.
  • Determined and successfully resolved all portfolio incidents and enhanced Global fraud metrics through data collection and analysis from reports and dashboards.
  • Developed and facilitated new systems and processes to manage and evaluate ongoing monitoring needs for potential risks.
  • Built a culture of excellence through open communication and innovation with executives and stakeholders to monitor ongoing incidents including the status of key incidents.

Supported the evaluation and investigation of accounts for Account Takeover, High Risk, and all other fraud-related concerns. Partnered with leaders across multiple lines of business to settle all fraud issues.
• Successfully built and delivered the Confidence Review process to evaluate batch files of accounts for actions affecting 150,000.

e2M Seller Fraud Teammate - 6/2013 to 10/2015
Seller Vetting Teammate - 8/2012 to 6/2013
Customer Service Representative - 1/2011 to 8/2012