Aaron Rowzee
IT Project Manager / Certified Scrum Master
Lumberton,TX
Summary
Dynamic and team-oriented IT Project Manager with 11 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
IT Project Manager / GIS Coordinator
City Of Beaumont
Beaumont, TX
12.2012 - Current
- Oversee multiple medium to large projects through all phases from inception to end-user support, until product EOL.
- Work as part of an interdisciplinary team across multiple departments & divisions in a high volume, matrix environment.
- Solely responsible for project drive, timeline, and success or failure.
- Foster relationships with vendors to promote positive working relationships that are beneficial to the city.
- Working as an escalation point, system admin, subject matter expert, and trainer of multiple software suites.
- Responsible for the planning, budgeting, and scaling of primary products and projects.
Help Desk Analyst
City Of Beaumont
Beaumont, TX
08.2010 - 12.2012
- Supported roughly 1,200 users and 1,500 pieces of equipment.
- Monitored production servers and mission critical appliances and reported all alerts.
- Responsible for answering multi-line phones and responding to end user requests, emails, & questions in a professional, timely manner.
- Troubleshot all technical issues throughout the city including but not limited to workstations, emergency response equipment, printers, copiers, & servers.
- Responsible for daily backups, monthly IPLs, biannual PTF & CUM upgrades of all IBM AS400 servers.
- Maintained documentation for all technical policies & procedures. Provided after hours on-call support for the 911 emergency center.
Project Engineer
The Planet
Houston, TX
04.2009 - 08.2010
- Responsible for creating & completing projects that better both the data center and company as a whole.
- Executed special projects for high level customers and/or executives within the company.
- Took on a supervisory role during management absence & was an escalation point for customer issues.
- Required to work independently & without supervision while reporting directly to the datacenter manager.
- Proactively created & implemented initiatives to better company infrastructure, customer service, & bottom line.
Data Center Technician Level 2
The Planet
Houston, TX
01.2006 - 04.2009
- Responsible for the investigation & resolution of outages & file system errors within multiple OS server environments.
- Performed preventative maintenance & emergency repairs for zero down-time customers, as well as aiding those VIP customers in the expansion of their infrastructure.
- Troubleshot complex issues including but not limited to raid arrays, Cyclades kvm & remote console switches, network outages, & priority server restores.
- Managed the trouble ticket queue & delegating work to technicians, as well as being an escalation point for unresolved customer issues.
- Wired server racks & cabinets for new customers & existing customer add-ons.
- Maintained a high level professional communication & customer satisfaction.
- Monitored of enterprise level ATS switching equipment, CRAC units, PDUs, & BBUs.
Education
Bachelor of Arts - Religious Studies
Harvest Bible College
Glasgow, Scotland, UK 08.2004 - 06.2005
Associate of Arts - Religious Studies
Texas Bible College
Lufkin, TX 08.2002 - 05.2004
Skills
Advanced Problem Solving
undefinedCertification
Professional Scrum Master II - Scrum.org
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Scrum Master II - Scrum.org
01-2022
Professional Scrum Product Owner I - Scrum.org
01-2022
Professional Scrum Master I - Scrum.org
11-2021
Agile Scrum Master - Simplilearn.com
10-2021
IT Project Manager / GIS Coordinator
City Of Beaumont
12.2012 - Current
Help Desk Analyst
City Of Beaumont
08.2010 - 12.2012
Six Sigma Green Belt - Aveta Business Institute
03-2010
Project Engineer
The Planet
04.2009 - 08.2010
Redhat Certified Technician - Red Hat Inc
01-2007
Data Center Technician Level 2
The Planet
01.2006 - 04.2009
A+ - Comptia
09-2005
Bachelor of Arts - Religious Studies
Harvest Bible College
08.2004 - 06.2005
Associate of Arts - Religious Studies
Texas Bible College
08.2002 - 05.2004
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