Aaron Royce
Chicago,United States
Summary
Professional Summary Accomplished and energetic Manager with a solid history of achievement in Customer service and Restaurant Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, Team Work and Building YOY sales.
Overview
14
14
years of professional experience
Work History
Amazon Flex Courier
Amazon
12.2020 - Current
- Courier
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling
- Communicated with dispatch and customers for accurate delivery information.
Assistant Manager
Hooters
10.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Hooters
08.2017 - 10.2019
- I led a team of 40+ employees
- Responsible for all aspects of daily operations
- Screen, Interview, Hire, and train new hires
- Inventory
- Ordering
- Scheduling
- Aloha and Menulink system knowledgeable
- 7.5 Million sales annually.
Assistant Manager
Panera Bread LLC
12.2014 - 08.2017
- Bakery Specialist- quality control on fresh baked goods and regular work with bakers to meet standard levels.
- Service Specialist- Scheduling,Training, and Hiring.
- Food Quality Specialist-ordered product and inventoried product to maintain quality and above standard food costs.
- Facility Specialist-preventative maintenance on in house equipment and develop cleaning schedules to maximize bottom line profits.
Associate Manager
Au Bon Pain
06.2013 - 12.2014
- Responsible for all aspects of daily operations
- Scheduling
- Inventory
- Manage staff 40+.
General Manager
Einstein Bros Bagels
05.2011 - 06.2013
- Responsible for all aspects of daily operations
- Screen, Interview, Hire, and Train new hires
- Scheduling
- Inventory
- Ordering
- Payroll.
Education
High School Diploma -
Russellville High School
AR, United States05.2002
Skills
- Good Communication Skills
- Critical Thinker
- Decision Maker
- Energetic
- Problem Solver
- Team Work
- Team Player
- Administration
- Customer service
- Restaurant Management
Timeline
Amazon Flex Courier
Amazon
12.2020 - Current
Assistant Manager
Hooters
10.2020 - 03.2022
Assistant Manager
Hooters
08.2017 - 10.2019
Assistant Manager
Panera Bread LLC
12.2014 - 08.2017
Associate Manager
Au Bon Pain
06.2013 - 12.2014
General Manager
Einstein Bros Bagels
05.2011 - 06.2013
High School Diploma -
Russellville High School