AARON ROZZI
Riverside,CA
Summary
Hardworking Shift Supervisor with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking and customer relations. Comfortable working in high-volume service environments. Takes initiative to keep work environment professional and well organized.
Overview
7
7
years of professional experience
Work History
Barista/Shift Supervisor
The Coffee Bean & Tea Leaf
Riverside, CA
09.2019 - Current
- Communicated clearly and in a friendly manner with customers and coworkers.
- Motivated team and delegated tasks to provide excellent service during peak hours.
- Helped customers make decisions on drinks using knowledge of coffee and tea.
- Balanced the needs of multiple customers simultaneously and accurately in a fast-paced environment.
Substitute Teacher
RUSD
Riverside, CA
11.2016 - 06.2020
- Assisted teachers in a smooth running of the classroom with a focus in a Special Education setting.
- Accurately followed lesson plan to facilitate clear and concise learning experience.
Long-Term Substitute Teacher
Jackson Elementary School
Riverside, CA
11.2017 - 06.2018
- Taught in, managed, and planned creative lessons for a Moderate/Severe Special Education classroom.
- Supervised and directed a group of paraprofessionals to support students’ behavioral and academic growth.
- Communicated with administration to advocate for student, staff, and parental needs.
Education
Bachelor of Art - Art History
University of California, Los Angeles
Skills
- Keen eye for organization
- Strong Customer Service skills
- Strong verbal communication and interpersonal skills
- Able to work with people of any background
- Strong collaboration skills
- Complaint Handling
- Knowledgeable in computer software
- Creative eye
- Love of color
- POS Systems
- Product Recommendations
- Shop Opening and Closing
- Inventory Management
- Attention to Detail
- Staff Management
- Barista Training
- Quality Control
Volunteer
- Usher Volunteer, San Bernardino Symphony, San Bernardino, CA, 02/2023, Present, Assisted patrons to their tables, locating any amenities and addressing any concerns., Aided in the preparation for the gala, setting up baskets and decorations.
Timeline
Barista/Shift Supervisor
The Coffee Bean & Tea Leaf
09.2019 - Current
Long-Term Substitute Teacher
Jackson Elementary School
11.2017 - 06.2018
Substitute Teacher
RUSD
11.2016 - 06.2020
Bachelor of Art - Art History
University of California, Los Angeles