Aaron Russell
Omaha,United States
Summary
Accomplished professional with experience overseeing rental sales and other business activities to maximize profitability. Versatile leader with successful history managing staff, leading operations, and serving customers. Focused on coaching employees to build skills and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Branch Rental Manager
Enterprise
Lincoln, NE
06.2022 - Current
- Resolved customer complaints promptly by providing solutions or referring them to appropriate personnel as needed.
- Managed day-to-day operations at the branch including staffing levels, customer service policies.
- Provided training and support for new employees on rental processes and procedures.
- Maintained accurate records of inventory, customer orders, and invoices.
- Developed promotional campaigns designed to attract new customers.
- Developed and implemented marketing strategies to increase customer base.
- Trained, hired and evaluated rental staff to maintain superior customer service.
- Reviewed employee performance regularly and provided feedback for improvement opportunities.
- Assisted customers with product selection based on their individual needs.
- Oversaw maintenance, appearance and performance of company vehicles.
Sales Specialist
Scheels
Iowa City, IA
02.2021 - 11.2023
- Maintained and controlled the overall cleanliness of the store - Accelerated and mentored other employees - Revised and ensured completeness of over 30+ documents daily - Accounted for over $5,000+ in daily cash sales
- Fulfilled and organized over 30+ orders daily
- Identified opportunities for upselling products or services based on customer needs
- Built rapport with customers through friendly conversations about their shopping needs
- Maintained an organized work environment to ensure efficient customer service.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Greeted customers, answered questions and provided assistance with purchasing decisions
Assistant Manager
07.2017 - 07.2020
- Administered and evaluated over 200 transactions daily
- Supervised and monitored employee performance throughout daily operations
- Recorded and accounted for daily cash sales and safe integrity
- Assessed overall well-being of store, cleanliness, and good order
- Trained over 10+ employees in general operations over a 3-year period
Education
Bachelor of Business Administration - BBA, Business Administration and Management, General -
University of Iowa
01.2023
Bachelor's degree, Political Science and Government -
University of Iowa
01.2023
Skills
- Teamwork
- Customer Service
- Leadership
- Team Leadership
- Team Building
- Project Planning
- Project Management
- Communication
- Microsoft Office
- Microsoft Excel
- Staff Training and Development
- Communication proficiency
- Professionalism
- Multitasking
Awards
Deans List - University of Iowa (Dec 2020)
Timeline
Branch Rental Manager
Enterprise
06.2022 - Current
Sales Specialist
Scheels
02.2021 - 11.2023
Assistant Manager
07.2017 - 07.2020
Bachelor of Business Administration - BBA, Business Administration and Management, General -
University of Iowa
Bachelor's degree, Political Science and Government -
University of Iowa