To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Information Systems Security Officer
USS COOPERSTOWN
12.2019 - Current
Recommend improvements in security systems and procedures.
Conducted security audits to identify vulnerabilities.
Performed risk analyses to identify appropriate security countermeasures.
Monitored use of data files and regulated access to protect secure information.
Reviewed violations of computer security procedures and developed mitigation plans.
Monitored computer virus reports to determine when to update virus protection systems.
Developed plans to safeguard computer files against modification, destruction, or disclosure.
Information Systems Technician
SPAWAR
11.2016 - 11.2019
Handled initial troubleshooting and escalation of service requests.
Trained users on how to properly operate equipment and software programs.
Used ticketing systems to manage and process support actions and requests.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Installed, modified, and repaired software and hardware to resolve technical issues.
Communications Specialist
Naval Computer And Telecommunications Station, Nap
09.2014 - 10.2016
Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
Communication Watch Officer
USS SAMUEL B. ROBERTS
08.2011 - 08.2014
Handled administrative requirements, maintained records and submitted operational reports.
Coordinated activities of subordinate personnel to support mission success.
Led team in developing strategic plans to meet operational objectives.
Trained and mentored personnel in combat operations and tactics.
Monitored and assessed mission progress and provided updates to command.
Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Executed tactical operations with accuracy and control.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Helpdesk Officer
Defense Intelligence Agency, DIA
06.2008 - 06.2011
Used ticketing systems to manage and process support actions and requests.
Recruited, trained and supported help desk technicians and representatives.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Managed help desk consisting of 25 employees.
Documented support interactions for future reference.
Installed, modified, and repaired software and hardware to resolve technical issues.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Provided basic end-user troubleshooting and desktop support.
Communications Field Technician
NMCB 7
03.2006 - 04.2008
Collaborated with other technicians to troubleshoot and resolve technical issues.
Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Performed periodic system upgrades and maintenance to meet industry standards.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Performed quality assurance on systems to confirm optimal performance.
Sonar Technician
Joint Maritime Facility St. Mawgan
01.2004 - 12.2005
Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
Conducted passive sonar searches for suspected targets.
Figured range predictions for targets and real time propagation changes.
Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
Sonar Technician
Naval Ocean Processing Facility, Dam Neck
12.2003 - 01.2004
Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
Updated documentation such as technical manuals and equipment maintenance records.
Education
Bachelor of Arts - Digital Photography
Southern New Hampshire University
Hooksett, NH
04.2024
Skills
Personnel Information Systems
Firewall Software
Developing Security Plans
Violation Investigation
Best Practices and Methodologies
Wire Shark Software
Network Applications
Performance Improvement
Security Improvements
Team Meetings
Training Junior Team Members
Protecting Networks
Certification
ITIL Practitioner
Additional Information
JOURNEYMAN COMMUNICATIONS COURSE
NETWORK SECURITY VULNERABILITY TECHNICIAN
INFORMATION SYSTEMS SECURITY MANAGER
SYSTEMS ADMINISTRATION
NAVY TACTICAL COMMAND SUPPORT SYSTEM (NTCSS) II MANAGER
INTEGRATED UNDERSEA SURVEILLANCE SYSTEM ANALYST
Timeline
Information Systems Security Officer
USS COOPERSTOWN
12.2019 - Current
Information Systems Technician
SPAWAR
11.2016 - 11.2019
Communications Specialist
Naval Computer And Telecommunications Station, Nap