Aaron S. Miles
2737 N Fitzhugh Ave, Dallas,TX
Summary
Ambitious Agent Experience Manager with 8 years of experience in Account Management/Customer Success. Specialized in Excel, Project Management, Tableau, Salesforce, Workday, SaaS, IT Support, and Solution Engineering. Fluent in Spanish.
Overview
10
10
years of professional experience
Work History
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Compass Real Estate
Senior Agent Experience Manager, Dallas, TX | 04/23 - Current
02.2021 - Current
- Created and spearheaded ongoing national and regional projects, driving technology adoption and implementing strategic, client-centric initiatives
- Devise mechanisms for improving monthly/quarterly KPIs with a heavy focus on Net Promoter Score (NPS) results
- Led in-depth technical discussions with information technology experts, identifying and developing solutions to address unique technical or functional requirements.
- Collaborated with the regional sales team to drive and manage the functional and technical evaluation stages of the sales process, resulting in an increase in successful conversions.
- Define project roles and responsibilities in close collaboration with team members and internal leadership and ensure a cross-functional understanding and strong foundation
- Acted as the primary technical advisor and product advocate, providing expertise on over 15 tools in the Compass Platform and peripheral technologies
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Agent Experience Manager, Houston, TX | 02/2021 - 04/2023
- Act as subject matter expert and promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Serve as a mentor to Agent Experience Coordinators by being available for questions & office support and managing escalations
- Onboarded over 100 agents and multiple large teams with empathy, compassion, and follow through as they uprooted their business and learned a new system
- Applied understanding of teaching, instructional design, and education administration.
Events Coordinator Team Lead
Vinson & Elkins LLP
Houston, TX
07.2015 - 08.2020
- Supervised a 3-person team and worked with attorneys to accommodate any event needs while fostering and maintaining client relations for over 300 events quarterly.
- Fostered positive team cohesion through communication, routine training, and development coaching classes implemented quarterly.
Tactical Air Control Party Specialist - E2
United States Air Force, USAF
Destin, FL
03.2014 - 01.2015
- Supervised an Element of 13 men, including delegating responsibilities involving requisitioning supplies, scheduling, and routine maintenance
- Coordinated with leadership to plan and organize necessities and ensure productivity standards were met and exceeded.
Education
Associate of Science - Psychology
San Jacinto College
HoustonSkills
- Project Management
- SQL
- CSS / HTML / JavaScript
- KPI /Net Promoter Score
- Excel
- Microsoft/Google Suite
- Systems Integration (eg, LTI, APIs)
- Customer Retention
- SaaS
- Salesforce / Tableau / Workday proficient
- Fluent in Spanish
Personal Interests
- Favorite author - Brandon Sanderson
- Powerlifting
- Rock Climbing
Timeline
- -
Compass Real Estate
02.2021 - Current
Events Coordinator Team Lead
Vinson & Elkins LLP
07.2015 - 08.2020
Tactical Air Control Party Specialist - E2
United States Air Force, USAF
03.2014 - 01.2015
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Associate of Science - Psychology
San Jacinto College