Aaron Sadler
Sacramento,CA
Summary
Energetic Customer Service Representative with 4+ years of experience providing expert care in fast paced environment's. Strong resolutions, organizational, communication and technology skills. Recognized for performance excellence and contributions to successful customer service.
Overview
3
3
years of professional experience
Work History
Energetic Customer Service Representative
- With 4+ years of experience providing expert care in fast paced environment's
- Strong resolutions, organizational, communication and technology skills
- Recognized for performance excellence and contributions to successful customer service.
Customer Service Representative
Foundation For California Community Colleges
Sacramento, CA
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CUSTOMER SERVICE REPRESENTATIVE
One Community Health
Sacramento, California
06.2021 - Current
- Answer high volume of incoming calls using proper telephone etiquette and established scripts
- Directs calls to the correct person or department or assist caller with request
- Determines how best to handle the phone call and take necessary action
- Updates patient demographics by asking open ended questions
- Schedule appointments as requested
- Runs insurance eligibility for callers establishing care or have already established care when making appointments
- Includes running eligibility the day before an appointment to ensure that eligibility is still valid
- Verify with caller that all information in records are accurate
- Respondent to patient inquiries as they relate to healthcare services
- Conduct daily telephone appointment confirmations
- Outreach calls as assigned
- Document in EMR (health care record system) results of contact
- Maintain strict patient/client confidentiality at all times
CLIENT SERVICE REPRESENTATIVE
Dealer Trak
Sacramento, California
08.2020 - 02.2021
- Ensured contractual obligations are met for each client and resolve any issues that may arise
- Originated loan and title documents for automotive lending transactions in assigned DMV jurisdictions
- Documents lead to origination of, but not limited to lien placement, duplicate title, registration, plates and tags
- Respond to client, consumer or seller inquiries on vehicle titling and registration process for lenders
- Daily interaction via telephone and email with prior lenders, dealers, tag agents and Department of Motor Vehicles top ensure successful completion of transactions
- Partner with other department as necessary to resolve request and issues in an timely and accurate manner
- Handle confidential personal and business information with discretion
TEAM MEMBER
Chic Fil A
Sacramento, California
05.2019 - 11.2019
- Prepare, assemble and serve products to food stations
- Courteously greet guest, take orders, explain and suggest menu items
- Ensure that products and guest experience are consistent with the Chic Fil
- A brand, culture and standard of excellence
- Perform task at a pace that can keep up with the demands of the business
- Communicate clearly with fellow team members and customers
- Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash and cleaning equipment
- Unload delivery trucks and place supplies in proper storage area
- Comply with portion sizes, quality standards, Steritch and Health Inspection
- Standards
Education
High School Diploma -
Sacramento Charter High School
Sacramento, CA06.2016
Journalism
Cosumnes River College
Sacramento, CASkills
- SKILLS Well developed interpersonal skills
- Excellent verbal and communication
- Skills
- Exercise good judgement
- Maintain confidentiality of information
- Work independently and with team
- Environment
- Dependable, reliable and flexible
- Outstanding decision making skills
- Proficient in Adobe Photoshop, Adobe
- Illustrator, Microsoft Office Suite,
- Windows, MS Excel, Word and Power
- Point
- Use of basic office equipment such as
- Copy and fax machine
- Interpret and apply appropriate rules
- And guidelines as it pertains to job
- Duties
Accomplishments
- Awarded Employee of the Month for providing excellent customer service and work ethic
- Chic Fil A
- Sacramento, CA
- June 2019
Timeline
Customer Service Representative
Foundation For California Community Colleges
01.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
One Community Health
06.2021 - Current
CLIENT SERVICE REPRESENTATIVE
Dealer Trak
08.2020 - 02.2021
TEAM MEMBER
Chic Fil A
05.2019 - 11.2019
Energetic Customer Service Representative
High School Diploma -
Sacramento Charter High School
Journalism
Cosumnes River College
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