Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aaron Santellano

Mt. Pleasant,SC

Summary

Strategic and industrious Leader offering comprehensive background in building relationships, cultivating partnerships, retaining a book of business worth ten million dollars, and growing profit channels by establishing trust with customers at the C-Level. Disciplined and resourceful professional with expertise in account development and market penetration. 8 years of sales expertise selling (SaaS/Cloud/Security/Telehealth/Mobility/AI) solutions to both mid market and enterprise level accounts.

Overview

17
17
years of professional experience

Work History

Healthcare Account Manager

CDW-G
02.2016 - 01.2024
  • Improved patient satisfaction by addressing concerns and providing customized solutions to healthcare providers.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective relationship-building with clients.
  • Increased client retention rates through proactive account management and consistent delivery of high-quality service.
  • Developed strategic partnerships with key stakeholders in the healthcare industry, expanding business opportunities and driving growth.
  • Achieved revenue targets by identifying new sales opportunities and effectively promoting product offerings to clients.
  • Streamlined internal processes for increased efficiency in managing client accounts and tracking progress towards goals.
  • Collaborated with cross-functional teams to address client needs, resulting in improved service delivery and overall satisfaction levels.
  • Served as a trusted advisor by offering consultative support on best practices in the healthcare space, positioning our company as an industry leader.
  • Conducted regular account reviews with clients, providing insights on performance trends and identifying opportunities for improvement.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Networked at events and by phone to expand business profits and revenues.

Sales Associate

HHgregg
08.2013 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Appliance / Home Theatre Lead

Best Buy
09.2006 - 08.2013
  • Boosted overall customer satisfaction by providing tailored recommendations for home theater systems based on individual needs and preferences.
  • Developed strong product knowledge to effectively communicate the benefits and features of various home theater options, resulting in increased sales.
  • Established rapport with clients through attentive listening and personalized suggestions, fostering long-term relationships and repeat business.
  • Optimized scheduling practices to ensure adequate staffing during peak hours, preventing missed sales opportunities due to limited personnel availability.
  • Mentored new hires on best practices for engaging customers and closing sales transactions successfully.
  • Led by example, consistently demonstrating strong sales techniques and a customer-focused mindset throughout daily interactions.

Education

Bachelor of Science - Criminal Justice / Communications

Carroll University
Waukesha, WI
05.2011

Skills

  • Healthcare industry knowledge
  • 8 years of sales expertise in (SaaS/Cloud/Security/Telehealth/Mobility/AI)
  • Multitasking
  • Compliance awareness
  • Time management
  • Relationship building
  • Client retention
  • Lead Generation
  • Sales Closing
  • Product and Service Sales
  • Lead Prospecting
  • Sales Reporting

Accomplishments

  • Achieved an active 10 million dollar book of business by introducing Healthcare Solutions (SaaS/Cloud/Security/Telehealth/Mobility/AI) to multiple Healthcare systems throughout the Atlantic region.
  • Closed multiple projects worth $250K and over by building relationships with clients and maximizing ROI.
  • Business growth and goal achievement year over year throughout entire 8 year career.
  • Expert relationship building with clients (C-Level), partners, and distribution.

Timeline

Healthcare Account Manager

CDW-G
02.2016 - 01.2024

Sales Associate

HHgregg
08.2013 - 02.2016

Appliance / Home Theatre Lead

Best Buy
09.2006 - 08.2013

Bachelor of Science - Criminal Justice / Communications

Carroll University

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Aaron Santellano