Aaron Sawyer
Temple Hills,MD
Summary
Exceptional young driven leader focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Maryland Parks and Recreation
03.2020 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Hotel Valet Attendant
Towne Park Valet
08.2017 - 02.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
Automotive Detail Technician
MNB Transportation Services
06.2013 - 08.2017
- Consistently exceeded productivity goals by effectively multitasking various detailing tasks throughout each shift.
- Conducted thorough inspections of vehicles before and after detailing to identify any areas that required additional attention or improvement.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles to ensure they met high-quality standards.
- Achieved consistent, high-quality results through meticulous attention to detail while performing interior and exterior vehicle cleaning tasks.
- Prioritized safety measures while handling chemicals and operating machinery, reducing workplace accidents and injuries.
- Increased efficiency in the detailing process by implementing an organized system for managing supplies and equipment.
Education
High School Diploma -
Crossland High School
Camp Springs, MD06.2015
Skills
- Ethical Leadership
- Meeting facilitation
- Documentation skills
- Public Speaking
- De-Escalation Techniques
- Technical Support
- Remote Desktop Support
- Software Installation
- Data Backup and Recovery
- VPN Configuration
Timeline
Operations Manager
Maryland Parks and Recreation
03.2020 - 02.2024
Hotel Valet Attendant
Towne Park Valet
08.2017 - 02.2020
Automotive Detail Technician
MNB Transportation Services
06.2013 - 08.2017
High School Diploma -
Crossland High School
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