Bachelor of Arts - Psychology
Keiser University
Fort Lauderdale, FL06.2014
Aaron M. Scanlan
Director of Operations
Palm Beach Gardens,FL
Summary
A dynamic and results-driven operations leader with extensive experience in leading large teams both on-site and remotely. I possess a proven track record of excelling in leadership roles within security operations environments, demonstrating a deep understanding of incident response methodologies and best practices cultivated during my tenure with the Milwaukee Police Department and Jupiter Police Department.
My expertise extends to seamlessly integrating legacy and cloud environments into robust security monitoring systems, ensuring comprehensive protection while mitigating potential vulnerabilities. I bring familiarity with governance frameworks, compliance standards, and audit processes, ensuring strict adherence to industry regulations and bolstering security protocols.
My forte lies in strategic leadership, effectively managing and inspiring large teams dispersed across diverse locations, fostering collaboration, and driving operational excellence. My communication skills, both verbal and written, have been instrumental in fostering strong relationships across teams and stakeholders.
I leverage a combination of strategic vision and operational prowess to optimize security measures, navigate complex security landscapes, and drive efficiency while upholding the highest standards of security and compliance.
Education
MBA - Organizational Leadership
Trinity University
Virginia 01.2024 - Current
Skills
- Excellent communicator
- Time management
- Flexible and creative
- Proactive problem solver
- Expert negotiator
- Issue and conflict resolution
- Staff Development
- Opportunities identification and creation
- Excellent multi-tasker
- Organized
- Resolution-oriented
- Personnel training and development
- Savvy negotiator
- Operations Oversight
- Leadership Training
- Staff Scheduling
- Budget Control
- Performance Assessment
- Recruitment and Hiring
- Team Leadership
- Business Leadership
- Problem Anticipation and Resolution
- Resource Allocation
- Program Optimization
- Decision Making
- Originality and Creativity
- Administrative Management
Work History
Director of Operations
Allied Universal Security Services
West Palm Beach, FL
12.2022 - Current
- Organize and oversee work schedules of departmental managers.
- Assess and evaluate business procedures and implement structure to improve day-to-day operations.
- Communicate clear and consistent messages regarding departmental goals to produce desired results.
- Review site and department performance to improve quality of services and comply with regulatory requirements.
- Oversee personnel by commending or initiating promotions, transfers, and disciplinary measures.
- Develop and maintain client relationships to grow business and improve account retention.
- Enhance customer service and satisfaction through policy and procedural changes.
- Contribute to organizational strategic direction to improve products and services.
- Set goals and expectations for direct reports using the performance review process, holding staff accountable.
- Work with the management team to develop operational goals aligned with business strategy.
- Analyze data across a variety of sources to identify trends, patterns, and areas of opportunity.
- Recognize employees for demonstrating excellent service resulting in increased company morale.
- Successfully improve employment turnover through creating incentive and training programs.
- Attract, coach, and retain high-performance team members, enabling the elevation of responsibility, span of control, and performance.
- Develop and actualize strategies to generate new revenues, drive productivity, efficiency, quality, service, and cost-effective resource management.
Sales & Marketing Manager
5 Star Developers, LLC
Palm Beach Gardens , FL
11.2020 - 12.2022
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Streamlined new market entry processes by developing and implementing forecast order system.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Supported all team members to drive growth and development.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Assisted negotiation with vendors and suppliers to reduce cost by 15%.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Upheld internal standards and productivity goals to meet existing and projected targets.
- Researched market trends and surveys and used information to stimulate business and revenue growth.
- Initiated commissions reporting and comprehensive analysis for new sales to facilitate business operations.
Director of Recruiting and Training
Eagle & Albatross Realty
Palm Beach Gardens, FL
02.2017 - 10.2022
- Received the Real Estate Negotiations Expert designation.
- Communicated duties, compensation, benefits and working conditions to all potential agents, enabling better understanding of job expectations.
- Led agency and trained, mentored and developed new agents.
- Created effective training course objectives, course content and all materials.
- Utilized state of the art technology to train new employees and provide effective onboarding.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Kept company in compliance with EEO requirements.
- Created targeted enlistment campaigns based on educational, financial, and performance qualification across recruitment area.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
Hostage Negotiator/Detective/Officer
Jupiter Police Department
Jupiter, FL
01.2003 - 01.2017
- Hostage negotiation expert with over 13 years of negotiations experience
- Implemented programs and allocated resources into charter neighborhoods to enhance their quality of life and address neighborhood issues.
- Identified and reduced neighborhood crime relating to violent street gangs and narcotic offenses.
- Achieved 98% case clearance by efficiently managing investigations, interrogations and evidence collections.
- Investigated 56 criminal acts in 6 months, including Homicide.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Onboarded and trained more than 50 new employees per year.
Police Sergeant
Milwaukee Police Department
Milwaukee, WI
08.1995 - 01.2003
- Managed major crime scene's.
- Managed shift personnel schedules and overtime.
- Acted as Shift Lieutenant.
- Managed resources for major crimes.
- Established Incident Command for major crimes and scene's.
- Developed Major Incident Response Criteria.
- Trained and developed new Police Officers.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Provided management and support to team of 75 officers, reducing process gaps and promoting productivity.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Directed team of 75 police employees in the patrol division, setting and enforcing policies for optimal performance.
Security Specialist
United States Air Force Worldwide
01.1991 - 12.1998
- Law Enforcement and Security Specialist; Responsible for the security of Minuteman ICBM field and Field alert facility which were USAF priority 1 resources, with the 89th Missile Security Squadron, FE Warren AFB, Wyoming.
- Enforce traffic, local, state and federal laws on USAF installations.
- Protection and implementation of operational directives as they related to the USAF's on alert aircraft for the northern no fly zone of Europe with the 32nd Security Police Flight, Soesterberg AB, The Netherlands.
- Ensured the safety and security of USAF Air National Guard personnel and C-130 refueling aircraft with the 128th Air Refueling Group, Security Police Flight.
Overview
33
33
years of professional experience
Affiliations
- Board Member of the Keiser University Psychology Advisory Board
- Member National Association of Collegiate Scholars
- 7 Meritorious Arrest Awards
- Class D Commendation Award
- Member American Psychological Association
- Member American Counseling Association