Aspiring IT professional with extensive knowledge of computer systems and currently pursuing a degree in Information Technology. Eager to leverage strong technical and customer service skills in a help desk role to provide effective IT support.
Overview
5
5
years of professional experience
Work History
CNC Machine Operator
Stecker Machine Company
04.2023 - Current
Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Utilized calipers and other measuring tools to increase accuracy of parts.
Demonstrated adaptability by quickly learning new software programs for advanced CNC machine operation.
Troubleshot technical issues effectively, minimizing disruptions to production schedules and maintaining high levels of output.
Properly loaded and unloaded materials in and out of machines.
Monitored machines during operation to make adjustments when necessary and produce quality parts.
Sander/Inspector
Wisconsin Aluminum Foundry Co
09.2021 - 04.2023
Used hand and power tools to grind, buff, polish and otherwise finish pieces.
Inspected finished products for quality and adherence to customer specifications.
Carried out day-to-day duties accurately and efficiently.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Flooring Contractors
A&A Flooring
02.2020 - 09.2021
Operated hand tools and machines to cut material and achieve proper fit around obstructions.
Worked with different adhesives to join foundation, flooring and wall materials.
Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
Used tape, glue and heated carpet irons to join edges of carpet.
Intake Operator/Production Machine Operator
Land O'Lakes Inc
04.2019 - 02.2020
Tested milk for antibiotics and impurities.
Pumped milk into appropriate silo's.
Maintained accurate computer records of materials weights, and bill amounts.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Help Desk Simulation
Course Work
09.2022 - Current
Handled mock IT support tickets, practicing troubleshooting techniques.
Created user accounts and assigned permissions.
Researched and identified solutions to technical problems.
Developed skills in problem-solving, and time management.
Diagnosed and troubleshot hardware, software and network issues.
Developed comprehensive documentation for network design, configuration standards, and operational procedures.
Maintained strong communication with team members, ensuring efficient collaboration on various projects and tasks.
Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
Education
Associate - IT Cybersecurity Analyst
Lakeshore Technical College
Cleveland, WI
06.2025
High School Diploma -
Valders High School
Valders, WI
07.2017
Additional Information
Operating Systems: Windows, Linux.
Software: Microsoft Office Suite, remote desktop applications, ticketing systems.
Networking: TCP/IP, DNS, DHCP.
Troubleshooting: Hardware and software diagnostics, network issues.