Aaron Schutte
Phoenix,AZ
Summary
Skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service, and inner-office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Arizona Eye Specialists
01.2022 - 08.2024
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer systems.
- Liaised between patients, providers, and insurance companies effectively.
- Assisted in creating/updating practice policies/procedures manuals.
- Interviewed patients to complete case histories and intake forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Organized patient files according to HIPAA guidelines.
- Managed billing, insurance claims, and payment processing.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Admissions Director
Life Care Center of South Las Vegas
01.2021 - 01.2022
- Trained admissions employees on office and administration processes.
- Ensured compliance with accreditation standards and regulations.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Managed complex scheduling tasks involving multiple healthcare providers to facilitate timely and well-coordinated patient care.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Acted as a liaison between patients, families, providers, and insurance companies.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Customer Service Representative
Shop247.com Inc
06.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated the company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Post Closing Auditor
Milestone LLC
01.2020 - 06.2020
- Enhanced audit accuracy by meticulously reviewing loan documents and verifying compliance with industry regulations.
- Developed comprehensive knowledge of federal and state regulations governing mortgage lending, ensuring all audits were conducted per applicable guidelines.
- Contributed to departmental meetings by sharing insights gained from auditing experiences, and fostering continuous improvement efforts among colleagues.
- Exceeded quality assurance targets by consistently delivering thorough and accurate audit reports within established deadlines.
Players Club Supervisor
Quechan Casino and Resort
01.2019 - 01.2020
- Supervised player's club representatives with any questions when assisting a customer
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Managed all schedules and correlated days off as needed
- Complied with all company and gaming regulations and policies
- Ensured that all reps were utilizing Player Tracking Systems
- Solely responsible for identification and development of new revenue sources through acquisition of new VIP customers as well as maintaining and improving all accounts to ensure revenue is properly flowing and saved for the casino
- Managed employee performance evaluations, promotions, and disciplinary actions.
Customer Service Supervisor
From the Farm LLC
01.2017 - 01.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Education
Gila Ridge High School
05.2016
Skills
- Problem-solving
- Teamwork
- Adaptability
- Stress management
- Communication skills
- Email platforms
- Document formats
- Outlook
- Smartsheet
- Telephonic devices and programs
- Typing skills
- Data capturing skills
- HIPAA Compliance
- Medical Transcription
- Referral Verification
- Medical Charting
- Records Management
- Insurance Verification
- Medical Billing
- Medical Terminology
- Office Administration
- Electronic Medical Records
- Appointment Scheduling
- Data security procedures
- Time Management
- Excellent Communication
- Teamwork and Collaboration
- Client Relations
- Meeting Scheduling
- CRM Software
- Adaptability and Flexibility
- Organizational Skills
- Multitasking
Certification
- CPR & AED
- IPC-J-STD-001F
- California and Arizona gaming Licenses
Timeline
Medical Scheduler
Arizona Eye Specialists
01.2022 - 08.2024
Admissions Director
Life Care Center of South Las Vegas
01.2021 - 01.2022
Customer Service Representative
Shop247.com Inc
06.2020 - 01.2021
Post Closing Auditor
Milestone LLC
01.2020 - 06.2020
Players Club Supervisor
Quechan Casino and Resort
01.2019 - 01.2020
Customer Service Supervisor
From the Farm LLC
01.2017 - 01.2019
Gila Ridge High School
- CPR & AED
- IPC-J-STD-001F
- California and Arizona gaming Licenses
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