Customer Support Specialist with great people skills, as well as a proven track record of exceeding customer expectations. Skilled at reducing customer dissatisfaction through effective communication and focused solutions.
Overview
25
25
years of professional experience
Work History
Certified Medication Aide
Rosewood Nursing Home
01.2015 - 11.2023
Assisted with medication administration, including dispensing and documentation of patient medications.
Maintained current knowledge of state regulations related to medication administration.
Provided patient education regarding medications and their potential side effects.
Monitored patients for adverse reactions to prescribed medications.
Ordered, received, stored and inventoried medications as required by facility policies and procedures.
Verified accuracy of doctor orders prior to administering medications.
Maintained accurate records regarding patient's medical history, vital signs and progress notes.
Managed the storage of hazardous drugs and disposal of expired and unused medications according to policy guidelines.
Observed strict confidentiality standards when handling confidential information.
Communicated effectively with physicians, nurses and other healthcare professionals about medication orders.
Responded promptly to changes in patient condition or needs that require alteration in medication therapy.
Adhered strictly to infection control protocols while preparing or administering medications.
Utilized computer systems efficiently for ordering, tracking and documenting all aspects of medication management.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Assessed patient needs in response to medications.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Administered scheduled drugs under direct supervision of licensed nurse.
Obtained, recorded and reported patient vital signs for medication administration.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Answered patient call signals and signal lights to determine patients' needs.
Maintained a clean and safe environment in the medication preparation area.
Monitored patient vital signs and responded to emergencies as needed.
Followed protocols for disposing of expired or unused medications safely.
Supervisor
Faith Construction
03.2009 - 10.2014
Examine and inspect work progress, equipment, and construction sites to verify safety and to ensure that specifications are met
Read specifications, such as blueprints, to determine construction requirements or to plan procedures
Estimate material or worker requirements to complete jobs
Supervise, coordinate, or schedule the activities of construction or extractive workers
Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities
Coordinate work activities with other construction project activities
Directed and supervised team of 15 employees in daily operations.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Evaluated employee performance through periodic reviews and documented results accordingly.
Complied with company policies, objectives and communication goals.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Applied clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
Assisted nurses or physicians in the operation of medical equipment or provision of patient care by changing bed linens or bathing patients
Cleaned and sanitized patient rooms, bathrooms, examination rooms, and other patient areas
Demonstrated knowledge of therapeutic communication techniques when interacting with patients and colleagues.
Maintained a safe environment by adhering to infection control policies and procedures.
Consulted with other healthcare professionals regarding changes in a patient's condition or plan of care.
Provided emotional support for patients dealing with difficult diagnoses or treatments.
Managed multiple tasks simultaneously while maintaining high quality standards of care.
Administered medications and treatments, monitoring patients for reactions and side effects.
Maintained thorough, accurate and confidential documentation in electronic medical records.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Administered medications, tracked dosages, and documented patient conditions.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Observed strict safety measures, including checking medication dosages before administration to patients.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Maintenance
Bell Haven Nursing Home
03.2004 - 08.2004
Used tools ranging from hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
Performed routine preventive maintenance to ensure that machines continued to run smoothly
Mixed and sprayed or spread fertilizers, herbicides, and insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders
Greeted visitors and handled minor inquiries
Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
Stripped, sealed, finished, and polished floors
Framer
A & E Construction
01.2003 - 02.2004
Determined quantities, sizes, shapes, and locations of reinforcing rods from blueprints, sketches, or oral instructions
Cut and screwed together metal channels to make floor or ceiling frames, according to specific plans
Traced out short circuits in wiring, using a test meter
Fit and fastened wallboard or drywall into positions on wood or metal framework, using glue, nails, or screws
Spaced and fastened together rods in forms according to blueprints, using wire and pliers
Installed wooden frames for doors, windows and walls in accordance with blueprints.
Measured and cut lumber to specified dimensions using a hand saw, power miter saw, or radial arm saw.
Attached insulation material between wall studs or ceiling joists to provide thermal protection.
Installed drywall, plasterboard or paneling over interior walls and ceilings.
Studied blueprints or building plans to prepare layout and materials required.
Installed windows, flooring, or trim using hand or power tools.
Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
Maintained clean and organized workplace to optimize performance, efficiency and safety.
Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
Measured and marked cut lines on materials using ruler or marking gauge.
Took accurate measurements to calculate size and amount of materials needed for project completion.
Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
Positioned and held timbers, lumber, or paneling in place for fastening or cutting.
Installed doors, frames and wood components following manufacturers' instructions.
Fitted, cut and installed wood trim.
Measured and marked cutting lines on wood and raw materials.
Assembled and nailed together the framework of studs, headers and sills.
Laborer
Oakwood Quality Homes
01.1999 - 01.2003
Measured and cut openings in panels or tiles for electrical outlets, windows, vents, plumbing, or other fixtures, using keyhole saws or other cutting tools
Hung drywall panels on metal frameworks of walls and ceilings using lifts or hoists to adjust panel heights when necessary
Cleaned and prepared construction sites to eliminate possible hazards
Read plans, blueprints, instructions, or specifications to determine daily work activities
Stripped insulation from wire ends, using wire stripping pliers, and attached wires to terminals for subsequent soldering
Examined electrical units for loose connections and broken insulation and tighten connections, using hand tools
Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
Cleaned work area after job completion ensuring all debris is properly disposed of.
Lifted objects weighing up to 50 pounds without assistance when necessary.
Operated various power tools such as drills and saws safely while following manufacturer's instructions.
Ensured that all personal protective gear was worn at all times while on the job site.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Completed variety of physical labor tasks.
Operated and maintained a variety of equipment including hand and power tools.
Learned and mastered skilled trade specialties under guidance of expert mentors.