Aaron Sen
La Habra,CA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
5
5
years of professional experience
Work History
Night Auditor
JW Marriott
01.2024 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Host/Front Desk
Hyatt Regency Orange County
05.2022 - 05.2023
- Communicate with guests to better understand their individual needs to provide them with the best service possible
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Invoice and bill guests for their stay and services used throughout their stay
Host/Front Desk
Hyatt House
07.2019 - 04.2020
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Supports managers with business documentation and professional demeanor at all times
- Efficiently processes updated client information and payments into database
Education
GED -
Diablo Valley College
High School Diploma -
Mount Diablo High School
05.2019
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Ability to Work in a Team
- Adaptability
- Effective Time Management
- Communication
- Computer Skills
- Fast Learner
- Ability to Work Under Pressure
- Dedicated team player
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
Night Auditor
JW Marriott
01.2024 - Current
Host/Front Desk
Hyatt Regency Orange County
05.2022 - 05.2023
Host/Front Desk
Hyatt House
07.2019 - 04.2020
High School Diploma -
Mount Diablo High School
GED -
Diablo Valley College