Aaron Seward
Shelton,Washington
Summary
Dedicated Mechanic and Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
5
5
years of professional experience
Work History
Trooper Cadet
Washington State Patrol
Shelton, WA
08.2024 - Current
- Acquired working knowledge of department practices, procedures, and equipment by participating in training.
- Assisted police officers with non-emergency calls and general community relations.
VIN Officer
Washington State Patrol
Tacoma, WA
09.2022 - Current
- VIN inspections of non-owner retained rebuilt vehicles, salvaged vehicles, homemade trailers or campers, and any other vehicle at the request of DOL, county auditor or local subagent. The purpose of these inspections is to identify stolen vehicles with switched or altered VIN's or vehicles with stolen major component parts installed.
- Schedule inspection appointments and respond to customers, some of who may be emotional or angry.
- Provide assistance to law enforcement officers with investigative expertise relating to the identification of vehicles and major component parts.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Customer Service Representative
YMCA
Shelton, WA
03.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Engaged with customers to build rapport and loyalty
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Associate
Panera Bread
Olympia, WA
03.2020 - 03.2021
- Worked varied hours to meet seasonal and business needs.
- Recommended equipment upgrades to supervisor.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Troubleshot minor issues with equipment and tools.
Flagger/maintenance
Ridge Motor Sports
Shelton, WA
04.2019 - 10.2019
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Used flagging tools such as stop and slow paddle and red flag.
- Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Familiar with use of hand signaling procedures.
- Noted unsafe behavior of school children and reported to administrators.
- Worked with superiors to develop optimal traffic routing and control plans for each site.
Education
High School Diploma -
Shelton High School, Shelton WA
Shelton, WASkills
- Complaint resolution
- Sales expertise
- Stocking and replenishing
- Money handling abilities
- Account management
- Service standard compliance
- Mechanical Experience
- Computer And Microsoft 365 experience
- Physical Fitness
- Cultural Awareness
- Navigational skills
- First Aid Training
- Vehicle operation
Timeline
Trooper Cadet
Washington State Patrol
08.2024 - Current
VIN Officer
Washington State Patrol
09.2022 - Current
Customer Service Representative
YMCA
03.2021 - 09.2022
Associate
Panera Bread
03.2020 - 03.2021
Flagger/maintenance
Ridge Motor Sports
04.2019 - 10.2019
High School Diploma -
Shelton High School, Shelton WA
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