Aaron Shaw
Warrensburg,MO
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and customer satisfaction. Spearheaded initiatives that streamlined processes, significantly improving profitability and team performance. Exhibits excellent leadership and strong communication skills, adept at driving compliance and asset management. Achieved notable success in staff development and implementing innovative solutions.
Overview
13
13
years of professional experience
Work History
Regional Operations Manager
Heritage Tractor Inc
02.2024 - Current
- Supervised and Lead 6 fast paced and high transaction John Deere Parts and Service Departments.
- Coordinated with Department Managers to maximize productivity and profitability.
- Analyzed financial and expense reports.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Developed and implemented improved processes to enhance a better customer and employee experience.
- Train and develop department managers, parts staff, and technicians.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
Division Aftermarket Manager
Heritage Tractor Inc
01.2021 - 02.2024
- Supervised and worked with Store and Department Managers for 6 John Deere Dealership Locations.
- Managed and motivated employees to be productive and engaged in work.
- Implemented new processes and best practices to improve company profitability.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality parts and service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Regional Parts Manager
Heritage Tractor Inc
01.2019 - 01.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Traveled up to 11 John Deere Dealerships monthly to manage, train, and develop all parts staff on improved processes and profitability.
Parts Manager
Heritage Tractor Inc
01.2012 - 01.2019
- Manage parts inventory to improve accuracy and accountability.
- Effective communication with customers and employees to maximize customer satisfaction.
- Developed strategies to increase parts sales and customer base.
- Receipting and ordering of all parts in the department.
- Worked with John Deere and other vendors on ordering, receipting, and any warranty discrepancies.
- Maximize parts discounts with vendors to increase gross margin dollars.
Education
Bachelor of Science - Agriculture Business
University of Central Missouri
Warrensburg, MO12-2008
Skills
- Excellent Leadership Abilities
- Strong Communication Skills
- Superior Work Ethic
- Operational Efficiency
- Excellent interpersonal skills
- Staffing oversight
- Compliance Management
- Asset Management
Timeline
Regional Operations Manager
Heritage Tractor Inc
02.2024 - Current
Division Aftermarket Manager
Heritage Tractor Inc
01.2021 - 02.2024
Regional Parts Manager
Heritage Tractor Inc
01.2019 - 01.2021
Parts Manager
Heritage Tractor Inc
01.2012 - 01.2019
Bachelor of Science - Agriculture Business
University of Central Missouri
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