Aaron Simmons
LOUISVILLE,KY
Summary
Highly organized and dependable candidate adept at effectively managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on added responsibilities to meet team goals. Hardworking and passionate about delivering exceptional results, with a proven track record of utilizing strong organizational skills. Committed to contributing to the team's success and helping achieve company goals.
Overview
21
21
years of professional experience
Work History
Data Integrity Specialist
Paramount Management Group
02.2024 - 12.2024
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
Cash Operations Specialist
Payment Alliance International
03.2020 - 01.2024
- Managed relationships with key clients, ensuring their specific needs were met while maintaining high levels of customer satisfaction.
- Reconciled cash loads from armored companies to branch ATMs
- Coordinated with different ATM branches for low and out of cash ATM machines
- Tracked deposits from vault branches to correspondent bank accounts
- Streamlined cash processing procedures for increased efficiency and reduced errors in daily operations.
Relationship Manager
Payment Alliance International
05.2012 - 03.2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Educated and trained Partners on reconciling accounts
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated efforts between various departments such as sales and operations teams for smooth delivery of services to clients.
- Communicated industry changes to help increase operational efficiencies
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Onboarding Specialist
BA Merchant Services
06.2004 - 05.2012
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Assisted in the implementation of a new database system, resulting in streamlined workflows and increased accuracy.
- Provided training to new team members on company-specific data entry systems and protocols.
- Managed sensitive information with utmost discretion, maintaining confidentiality at all times.
Education
No Degree - Business Management
University of Kentucky
Skills
- Client Training
- Project Management
- Highly Proficient in Excel and Outlook
- Client Management
- Telephone and Email Etiquette
- Issue Resolution
- Customer Support
- Quality Assurance
- Problem Solving
- Client Relationship Management
- Team Leadership
- Process Improvement
Timeline
Data Integrity Specialist
Paramount Management Group
02.2024 - 12.2024
Cash Operations Specialist
Payment Alliance International
03.2020 - 01.2024
Relationship Manager
Payment Alliance International
05.2012 - 03.2020
Onboarding Specialist
BA Merchant Services
06.2004 - 05.2012
No Degree - Business Management
University of Kentucky
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