Maureen Ortiz
Brooklyn
Summary
Front desk management, consistently delivering exceptional customer service and operational efficiency. Proven ability to create and maintain organized environments while adhering to safety and hygiene principles.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Dispatcher
J.A.E Towing and Recycling
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Scheduled and dispatched drivers to locations in 5 boroughs
Front Desk
Williamsburg Fitness
05.2023 - 03.2024
- Managed the front desk area and ensured a professional and welcoming environment for customers.
- Created and maintained front-desk procedures and other documents.
- Maintained a clean and organized front desk area.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Front Desk
Brooklyn Hospital
01.2021 - 04.2023
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards.
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
- Paid attention to detail while completing assignments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Worked flexible hours across night, weekend, and holiday shifts.
Maid to perfection
06.2021 - 02.2022
- Vacuumed and mopped floors, resulting in an immaculate office environment.
- Answered phone calls and emails promptly, resulting in a X% increase in customer inquiries.
- Monitored the lobby area to ensure safety and security of customers and staff.
Education
GED -
Martin Luther King High School
Queens, NY08-2012
Skills
- Computer Skills
- Safety Principles
- Customer service
- Data entry
- Bilingual in Spanish
- Active listening
- Prioritizing calls
- Schedule management
- Dependable and responsible
- Calm under pressure
- Professional telephone demeanor
- Scheduling
Languages
Spanish
English
Timeline
Dispatcher
J.A.E Towing and Recycling
05.2024 - Current
Front Desk
Williamsburg Fitness
05.2023 - 03.2024
Maid to perfection
06.2021 - 02.2022
Front Desk
Brooklyn Hospital
01.2021 - 04.2023
GED -
Martin Luther King High School
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