Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aaron Smith

Sacramento,CA

Summary

Dynamic Operations Manager with a proven track record at California Patrol Enforcement, excelling in operational efficiency and strategic planning. Skilled in budget management and employee relations, I successfully streamlined workflows, enhancing customer satisfaction and team performance. Adept at onboarding and training, I foster strong client relations while ensuring compliance with policies and procedures.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Operations Manager

California Patrol Enforcement
01.2016 - Current
  • Streamlined operational workflows to enhance efficiency across patrol units.
  • Implemented new communication protocols to ensure timely information sharing among teams.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Created Contracts and policies for company operations
  • Monthly invoicing and reaching out to Accounts Payables Departments

Mechanic

United States Marine Corps Reserve
12.2012 - 12.2016
  • Diagnosed and repaired mechanical issues in various military vehicles and equipment.
  • Performed routine maintenance checks to ensure operational readiness of machinery.
  • Maintained accurate records of service performed, contributing to streamlined inventory management processes.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Developed efficient workflows for repair processes, reducing downtime significantly.

Security Officer

California Security Agency
06.2013 - 01.2016
  • Monitored premises to ensure safety and security protocols were consistently followed.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to emergency situations, coordinating with law enforcement as needed.
  • Trained and mentored junior security staff on best practices and protocols.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

High School Diploma -

American River College
Sacramento, CA

Skills

  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Inventory management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Strategic planning
  • Schedule management
  • Client relations
  • Superb time management skills
  • Onboarding and orientation
  • Logistics management
  • Invoice processing
  • Budget development and management
  • Negotiation

Languages

Spanish
Limited Working

Timeline

Operations Manager

California Patrol Enforcement
01.2016 - Current

Security Officer

California Security Agency
06.2013 - 01.2016

Mechanic

United States Marine Corps Reserve
12.2012 - 12.2016

High School Diploma -

American River College

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