Aaron Spence
Fayetteville,AR
Summary
Dynamic CEO and Owner with extensive experience in business operations, client relationship management, and culinary leadership. Proven success in increasing customer satisfaction and operational efficiency through strategic process improvements and exceptional service. Skilled in team training, cost management, and fostering community partnerships.
Overview
11
11
years of professional experience
Work History
Owner/CEO
Ozark Pepper Company LLC
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Ambassador
Loreal Luxe
11.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Sous Chef
The Cockpit Cafe + Catering Co.
03.2022 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Executive Sous Chef
Eclectic Kitchen
01.2018 - 02.2022
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
Server
Noodles Italian Kitchen
03.2017 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista Manager
Sweetbay Coffee Co.
01.2014 - 02.2017
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
No Degree - Business Administration
University of Arkansas At Fort Smith
Fort Smith, ARSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner/CEO
Ozark Pepper Company LLC
01.2024 - Current
Ambassador
Loreal Luxe
11.2023 - Current
Sous Chef
The Cockpit Cafe + Catering Co.
03.2022 - Current
Executive Sous Chef
Eclectic Kitchen
01.2018 - 02.2022
Server
Noodles Italian Kitchen
03.2017 - 12.2017
Barista Manager
Sweetbay Coffee Co.
01.2014 - 02.2017
No Degree - Business Administration
University of Arkansas At Fort Smith
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